Manager/Sr. Manager, Success Strategy & Operations
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Manager/Sr. Manager, Success Strategy & Operations
The Programs & Strategy team works within Account Success to drive operational rigor in how we own the business and also to support various special projects and efforts to change and grow the business.
This Manager/Sr. Manager, Success Strategy & Operations role reports to the Director of Account Success Business Partners and will partner closely with the head of one of the Account Success Operating Units to deliver a blend of strategic planning, analysis & insights.
This is a high-impact role, with constantly evolving priorities and demands, requiring cross-functional alignment and a collaborative approach.
This role supports ongoing exploration of trends tied to our delivery KPI’s, driving new programs through data driven analysis, FY planning, and monthly and quarterly Sales Leader reviews, using data to uncover insights and help Account Success leaders make strategic recommendations to their Sales Partners.
We’re looking for hardworking candidates who have steadfast curiosity, attention to detail, willingness to lead multiple priorities, and ability to deal with ambiguity effectively.
Responsibilities
Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools (examples of analyses include examining consumption product data to drive consumption, Signature Success Plan adoption trends, AOV risks and mitigation, and Product Adoption impact) and interpret key performance metrics to deliver insights and recommendations to leadership.
Evaluate ongoing business performance against Targets; identifying areas of growth and opportunity
Collaborate cross-functionally with the Account Success Operations / Technology team & CSG Business Intelligence team to ensure successful data analysis is transformed into data sets and Tableau dashboards to provide broad ‘run the business’ support across the Account Success team.
Build executive-level presentations for global leadership reviews and support quarterly business reviews.
Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team.
Requirements:
Strong business acumen and stakeholder management experience.
Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
Proficient with Business Analysis, Data Visualization, as well as the ability to translate sophisticated information into easily consumable insights.
Excellent presentation and executive engagement skills.
Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.
Demonstrated success in-fast paced and agile business environments.
Proven track record to structure and transition sophisticated problems to solutions.
Customer Success Strategy Experience or 8+ years of professional experience, ideally in consulting or sales strategy/business operations roles.
Solid understanding of Salesforce product & applications, Tableau, Snowflake, SQL and Data Cloud
Flexible schedule, the ability to work with our global Account Success teams in different time zones.
Ability to travel on a quarterly basis.
Right to Work in Spain & Fluent Spanish or Italian, next to fluent business English.
Desired Skills/Experience:
Management consulting background and skills considered an asset
Fortune 100 management or strong understanding of Customer Success.
Knowledge of other Salesforce product and platform features, capabilities, and best use.
Experience with an enterprise CRM or customer service application.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.
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