Senior Platform Trust and Safety Engineer

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce's platforms - including Core CRM and Marketing Cloud - let companies build, deliver, monitor, and scale their engagement with customers globally. Not everyone uses that access responsibly. We're looking for a Platform Trust and Safety Engineer who is dedicated to identifying and stopping abusers who commit fraud, phishing, and account takeover, or who otherwise use our services to make the internet a hostile space.

The Platform Defense and Safety (PDS) team detects and responds to malicious user activity - misuse, abuse, fraud, and crime - that occurs even when our systems are working as designed. At any given time, bad actors attempt to bypass detection and response systems by posing as legitimate customers to take unfair advantage of our services. Unlike account compromise, abuse tends to be a slow, simmering problem rather than a single event.

The Experience

• Extensive experience in information security roles involving platform abuse, threat intelligence, incident response, or threat detection
• Experience managing security or abuse investigations end to end: triage, evidence collection, risk assessment, containment, escalation, and closure
• Specialization in at least one of: log analysis, file-level forensics, or data mining
• Experience authoring detection rules using languages such as YARA or Splunk SPL, and comfort working from a command line

What You'll Actually Be Doing

• Review, triage, and respond to external and internal abuse reports across Core CRM and Marketing Cloud, with an eye toward expanding into new products
• Build and tune detection and response rules in Splunk, and author and maintain automated response playbooks
• Partner with our Office of Ethical Usage and Legal teams - including on regulatory reporting such as the EU Digital Services Act (DSA) - to keep our platforms free of malicious content
• Identify and document anti-abuse tooling requirements for engineering teams, and evaluate third-party vendor tools to close detection gaps

You're Our Person If...

• You track emerging trends in digital crime, merchant fraud, and abuse of AI/agentic capabilities
• You write and maintain clear playbooks, SOPs, and postmortems that drive continuous improvement
• You collaborate easily across teams - including Product Security Advisors, engineering, and product teams - and can contribute to platform abuse threat modeling
• You're comfortable participating in an on-call rotation
• A related technical degree required

Even Better If...

• You can quickly and effectively understand someone else's code
• You have extensive experience using Splunk for detection engineering and SPL rule authoring
• You've worked with threat intelligence tools or teams
• You have experience with workflow orchestration or automation platforms (e.g., Temporal)
• You've worked in a customer-facing role (Support, Sales Engineering, etc.)
• You're familiar with evidence handling, privacy, data retention, and regulatory considerations relevant to security investigations
• You understand cloud/SaaS security concepts, multi-tenant platforms, identity systems, and application telemetry
• You have experience analyzing large, complex data sets, and familiarity with Git/GitHub and the Salesforce platform (Cases, SOQL)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.