Sr. Production Engineer
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Job Category
Enterprise Technology & InfrastructureJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
We're looking for a Sr. Production Engineer who thrives at the intersection of live event production, technical operations, and platform engineering. You'll be hands-on with every aspect of our broadcast operations-from pre-event planning and encoder configuration to real-time troubleshooting during live streams and post-event analysis.
This role is perfect for someone who gets excited about:
* The adrenaline of live production where every second counts
* Deep technical problem-solving under pressure
* Building systems and processes that scale globally
* Working on high-visibility projects that impact the entire company
* Enjoys flexibility of operating in various production roles
What You’ll Actually Be Doing
Event Production & Execution (40%)
Live Event Operations:
Execute live streaming for company-wide events including All-Hands meetings, Kickoffs, executive communications, and learning programs
Operate and monitor live broadcast systems including encoders, streaming servers, CDN distribution, and player deployment
Manage multi-channel streaming for simultaneous events (main stage + breakout rooms)
Coordinate with event producers, AV vendors, and internal stakeholders to ensure seamless technical delivery
Execute real-time adjustments to optimize stream quality, audio/video sync, and viewer experience
Monitor live captions, graphics overlays, and interactive elements during broadcasts
Support Live Event technical operations such as Technical Director, Producing, A1, and Streaming Engineer
Pre-Production Planning:
Conduct technical pre-production meetings with event stakeholders
Design streaming architecture for complex multi-location, multi-channel events
Configure and test encoders, streaming channels, backup systems, and failover processes
Coordinate network requirements, firewall rules, and bandwidth provisioning with IT teams
Create technical run-of-show documents and contingency plans
Post-Event Operations:
Process and publish video-on-demand (VOD) content with captions and metadata
Conduct post-mortems to identify issues and improvement opportunities
Generate analytics reports on viewership, engagement, and technical performance
Archive recordings and maintain content libraries
Technical Operations & Platform Management (35%)
Platform Operations:
Manage and optimize Primary Streaming platform including channel configuration, server health, and performance tuning
Monitor streaming infrastructure health using platform-native monitoring tools
Troubleshoot and resolve platform issues including buffering, caption failures, player errors, and encoding problems
Coordinate with vendors support for escalations, root cause analysis (RCA), and platform maintenance windows
Manage CDN configurations, ECDN deployments, and network delivery optimization
Incident Management:
Participate in on-call rotation for 24x7 support of critical streaming events
Lead incident response during live event issues with rapid diagnosis and remediation
Document incidents, coordinate vendor escalations, and track issues to resolution
Perform root cause analysis and implement preventative measures
Maintain incident tracking and vendor accountability (RCA completion, SLA adherence)
System Integrations:
Integrate streaming platforms with internal systems including Salesforce (CRM), Slack, email notifications, and analytics platforms
Build and maintain automation for repetitive tasks (channel creation, VOD publishing, reporting)
Develop monitoring dashboards and alerting for proactive issue detection
Engineering & Continuous Improvement (25%)
Process Engineering:
Design and document standard operating procedures (SOPs) for event production workflows
Build tools and scripts to automate manual processes
Create self-service capabilities for internal customers where appropriate
Develop training materials and runbooks for team knowledge sharing
Platform Engineering:
Evaluate new streaming technologies, platforms, and vendor solutions
Design and implement improvements to streaming architecture for scalability and reliability
Work with infrastructure teams on network optimization, firewall management, and capacity planning
Contribute to platform migration projects and technology refresh initiatives
Partner with Enterprise Security teams to conduct software assessments for new and existing production tools. Develop and implement alternative solutions when platforms fail to meet security requirements
Quality & Reliability:
Establish and track SLOs/SLIs for streaming service reliability
Implement testing frameworks for pre-event validation
Conduct failure mode analysis and build redundancy into critical systems
Drive continuous improvement based on incident trends and vendor performance data
You’re Our Person If…
Experience:
5+ years in live event production, broadcast engineering, streaming operations, or related technical production role - Including Technical Directing, Producing, A1 positions.
Hands-on experience with professional streaming platforms
Proven track record of executing high-stakes live events with large audiences
Experience troubleshooting complex technical issues in real-time during live productions
Technical Skills:
Deep understanding of video streaming protocols (RTMP, NDI, SRT) and video codecs (H.264, H.265)
Strong knowledge of encoding hardware/software (e.g., Teradek, LiveU, Wirecast, Viz Vectar, Kairos and Ross
Proficiency with CDN concepts, network troubleshooting, and bandwidth optimization
Experience with monitoring and observability tools
Basic scripting/automation skills (Python, Bash, or PowerShell)
Operational Excellence:
Strong incident management skills with ability to remain calm under pressure
Experience with on-call rotations and 24x7 support responsibilities
Excellent troubleshooting methodology and root cause analysis skills
Detail-oriented with strong documentation practices
Communication & Collaboration:
Excellent written and verbal communication skills for technical and non-technical audiences
Ability to work effectively in a globally distributed, remote-first team environment
Experience coordinating across multiple teams (AV vendors, IT, event producers, executives)
Customer-service mindset with focus on stakeholder satisfaction
Even Better If…
Advanced Technical Skills:
Experience with Video Streaming /Cloud Video platforms
Knowledge of live captioning systems and standards
Familiarity with ECDN (Enterprise Content Delivery Network) technologies
Experience with player embedding, APIs, and platform integrations
Advanced scripting/programming skills for automation and tooling development
Familiarity working with Enterprise Security on software/vendor assessments, including designing compliant workarounds or alternative architectures when tools fail to meet security standards
Broadcast & AV Expertise:
Professional broadcast or AV production background
Understanding of SDI, NDI, audio mixing, and video switching
Experience with multi-camera productions and complex AV workflows
Knowledge of accessibility standards and best practices
Familiarity with SMPTE ST 2110 standards and IP-based broadcast environments, including media transport over managed networks
Proven track record in enterprise-scale AV system design, including adherence to facilities safety codes and standards
CTS and QSC certifications preferred and AI knowledge background is recommended
Platform & DevOps:
SRE (Site Reliability Engineering) mindset and practices
Experience with CI/CD pipelines for infrastructure automation
Familiarity with cloud platforms
API development and integration experience
Industry Experience:
Prior experience at a large enterprise or tech company managing internal communications
Experience with Salesforce products or ecosystem
Background in event technology or webcasting industr
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.