Operations Assistant

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Operations Assistant

Ref: JO-2603-359890

• South Africa, Cape Town

• Accounting & Finance, Business Operations & HR

• Financial Services

• 10 - 49 Employees

• Environment:

  Hybrid

• Contract Type:

  Permanent

• Starts:

  2026-05-01

Job Description: Operations Assistant - Case Management

Location: Hybrid (2 days remote per week)

Department: Operations

We are recruiting on behalf of a financial services business specialising in cross-border payments, supporting clients with secure and efficient international transactions.

The role:

You will manage financial cases end-to-end, ensuring smooth coordination, accurate documentation, and clear communication across clients, brokers, and internal teams.

Key responsibilities:

• Managing and coordinating cases across teams and stakeholders
• Monitoring progress and ensuring timely follow-ups
• Maintaining accurate and compliant case records
• Handling client and stakeholder communication
• Escalating urgent or complex cases
• Supporting process improvements and team members

Requirements:

• SWIFT experience is essential
• 3-5 years’ experience in case management or customer-focused roles
• Experience within financial services or banking
• Strong Excel and MS Office skills
• Excellent communication and organisational skills
• Ability to work in a fast-paced environment

What’s on offer:

• Hybrid working (2 days remote per week)
• Exposure to international financial operations
• Collaborative, fast-paced team environment

Please note: Due to the high volume of applications, only candidates selected for an interview will be contacted. If you do not hear from us within two weeks, please consider your application unsuccessful at this time. We thank you for your interest in the role and wish you the best in your career search.

Salt is acting as an Employment Agency in relation to this vacancy.