Reservations Coordinator / Concierge

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Reservations Coordinator / Concierge

Ref: JO-2607-362366

• South Africa, Cape Town

• Client Success & Account Management, Sales

• Travel and Tourism

• 10 - 49 Employees

• ZAR 240,000.00 - ZAR 260,000.00 per annum

• Environment:

  Hybrid

• Contract Type:

  Permanent

• Starts:

  2026-08-31

Reservations Coordinator | Full-Time

Location: Cape Town / Hybrid

About the Role

Seeking a highly organised Reservations Coordinator to manage bookings, supplier relationships, and guest communications, ensuring a seamless guest experience from booking confirmation to arrival.

Requirements

• 2+ years’ experience in reservations, hospitality, travel, operations, administration, or a coordination role.
• Strong communication, organisational, and time-management skills.
• Experience with CRM systems, booking platforms, Google Workspace, and WhatsApp Business.
• Based in Cape Town.

Advantageous:

• Experience in luxury travel, tourism, holiday rentals, or hospitality.
• Supplier and guest management experience.

Key Responsibilities

• Manage bookings, amendments, cancellations, and supplier confirmations.
• Serve as the main point of contact for guests after booking confirmation.
• Coordinate special requests, arrivals, and additional services.
• Maintain supplier relationships and booking records.
• Process invoices, monitor payments, and assist with reconciliations.
• Conduct post-stay follow-ups and manage guest feedback.
• Improve booking processes and maintain operational procedures.

Ideal Candidate

A detail-oriented, customer-focused professional who thrives in a fast-paced environment and can efficiently manage multiple bookings, suppliers, and guest requirements while delivering exceptional service.

Salt is acting as an Employment Agency in relation to this vacancy.