Product & Customer Experience Director

Own product and customer experience strategy across the group’s entire portfolio. You’ll set the portfolio direction, drive the innovation pipeline, and shape the end-to-end customer journey - building a consistent, differentiated brand experience across every touchpoint, in every business.

What You’ll Do

Product & Portfolio Strategy: Own the product portfolio strategy across the group’s businesses, aligned to growth priorities.

Lead the innovation pipeline - identify, prioritise and bring new products and offerings to market.

Continuously assess portfolio performance, evolving or retiring offerings based on market and customer insight.

Apply stage-gate discipline to guide products from concept through to launch.

Build and maintain product roadmaps that turn strategy into a clear, sequenced plan. Customer Experience Leadership: Own end-to-end CX strategy across every touchpoint - physical, digital and service.

Map and continuously sharpen the customer journey, hunting down friction and opportunities to differentiate.

Set the standards and frameworks for brand experience across every customer-facing function and business.

Build customer segmentation and personas that shape product, experience and marketing decisions.

Translate product and CX thinking into digital products and services - apps, websites, UX and UI. Commercial & Cross-Functional Leadership: Be the strategic bridge between product, marketing, sales and operations - one joined-up customer proposition.

Build the business case for product and experience investment, with a clear line to commercial outcomes.

Represent product and CX priorities to executive leadership and portfolio company stakeholders.

Work cross-functionally with marketing, digital, studio, IT and developers to bring initiatives to life. Team & Stakeholder Leadership: Build and lead a high-performing team across product and CX disciplines.

Act as a strategic partner to portfolio leaders - embedding shared standards while respecting different business models.

Champion the voice of the customer at the senior leadership table.

Operate effectively within task forces and cross-functional project teams. Key Deliverables: Group product portfolio strategy

Innovation and pipeline roadmap

Product roadmaps across the portfolio

End-to-end customer experience framework

Brand experience standards across portfolio touchpoints

Customer journey maps and improvement plans

Customer segmentation and persona frameworks

Executive product and CX dashboard How Success Is Measured: Portfolio performance and innovation throughput

Customer experience and satisfaction scores

Brand experience consistency across touchpoints

Time-to-market for new product launches

Commercial impact of product/CX initiatives

Portfolio adoption of shared standards What You Bring: Significant senior leadership experience in an FMCG or consumer-facing environment, with real exposure to product/brand management and portfolio strategy.

A proven track record managing product lifecycles - from innovation and launch through to portfolio optimisation.

Experience building or elevating a CX function across multiple touchpoints (retail, digital, service).

Comfort operating inside a holding company or multi-business-unit structure.

Experience working within task forces and cross-functional project teams.

Regional (GCC) experience is a plus, not a must.

Bachelor’s degree in a relevant discipline; postgraduate or professional qualifications desirable for senior candidates.

Fluent English required; Arabic is a plus. Core Skills: Product portfolio strategy & innovation pipeline management

Customer journey mapping & brand experience design

Commercial/P&L acumen & customer insight and research

Cross-functional stakeholder management & multi-touchpoint CX delivery

Stage-gate process & product roadmap development

Customer segmentation and personas

Digital products, apps, websites, UX/UI Salt is acting as an Employment Business in relation to this vacancy.