Solutions Customer Success Manager
First seen by Alion on Sep 4, 2026. Salt scores A on the Alion truth index.
We’re seeking a Solutions Customer Success Manager to partner with enterprise customers and maximise the value of their digital and marketing technology investments.
This is an opportunity for someone who combines technology expertise with strong customer and consulting skills, advising senior stakeholders on adoption, digital maturity, customer experience and business value.
You’ll be a trusted advisor and advocate for customer success, using your digital experience expertise to build strong relationships and deliver measurable outcomes.
Primary Responsibilities:- Partner with enterprise customers to optimise Experience Manager solutions, adoption and strategy
Advise & Consult on digital experience, content and customer journey strategies
Translate technology into measurable customer and business value
Lead customer workshops, success planning and advisory engagements
Share best practices and innovative solutions, including AI and emerging Agent capabilities
Analyse customer data to identify trends, opportunities and areas for improvement
Collaborate with Sales, Consulting, Engineering, Project Management and Support teams We are looking for :-
Someone with strong marketing digital expertise and a genuine passion for customer success. 5+ years’ experience in Digital Experience, Content Management, Digital Transformation or related fields
2+ years’ experience with client’s experienced products
Knowledge of Content Supply Chain, AI and Agent capabilities
Strong consulting, advisory and stakeholder management skills
Ability to translate technology into business value, ROI and customer outcomes
Excellent communication and relationship-building skills
Proactive, organised and customer-focused, with the ability to manage multiple priorities
Bachelor’s/Master’s degree or equivalent experience Benefits/Offering Initially 12 month FTC
$160 - $215K + super
Hybrid & Best Culture and Supportive Management.
Work with market leading Digital Experience Brand Click Apply Now or contact Andrew/Toni on 0429841882 for a confidential discussion.
At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.
Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.