Sr. Manager Loyalty - ecommerce

Position Summary

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

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Role and Responsibilities

This role has the overall responsibility for strategic development and program management for new sellout platforms with a focus on Loyalty and Rewards programs. You will oversee the planning, execution and evaluation of key projects within eCommerce. You will be responsible for the strategic vision and blueprint development; benefits and quality management; stakeholder management; portfolio management; program, project planning including milestone management; and risk and issue management. Operationally, the Senior Manager, New Business Strategy provides and enables project prioritization, management information, financial reporting, resource planning, decision making, and recruitment.

• Create and ensure the successful implementation of program strategy, objectives, targets, and deliverables
• Work closely with eCommerce leadership and HQ on project deliverables
• Manage program reporting and prepare regular status reporting
• Establish frameworks and standards for Program and Project Management. Manage and compile Program related financial and KPI information
• Oversee project costs and ensure finances are well managed
• Provide and maintain a capacity planning and resource tracking service across the Program planned
• Track financial reporting whilst ensuring that the program and projects adhere to the agreed budget
• Ensure cross-program dependencies are managed and the dependency log is accurately maintained
• Build cohesion within the team and motivate team to produce quality work
• Define and embed project control and governance
• Provide Project planning, Milestone management, Scope management, Resource forecasting; Financial Management; Change Management across the project portfolio
• Ensure budgets are managed according to divisional requirements
• Data synthesis and interpretation (assessing key change drivers)
• Data forecasting (e.g., using regressions, predictive modeling)
• Preparing C-level reports communicating findings in a succinct and visual manner

Cross Functional Collaboration

• Communicate regularly and closely with HQ, Head of Departments and Business Managers regarding information related to products as required to ensure effective and timely support
• Close partnership with RHQ to leverage portfolio learnings across countries
• Closely work with Samsung’s distributors to enable achievement of targets
• Works closely with corporate marketing functions (Digital, Social, PR, .com) to ensure division strategy and plans are effectively implemented and reviewed

Skills and Qualifications

Minimum Qualifications:

• Bachelor’s Degree preferred
• 8+ years of Product, Online, Sales, or Marketing Management experience, preferably in a telecommunication or FMCG environment
• Experience with team management and leadership
• Sales and Financial management of significant sized business
• Experience planning, organizing, and managing.
• Experience with senior stakeholder communication and influencing skills
• Portfolio management of significant sized business

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.