Senior production support engineer

Job Title - Senior production support engineer

At Sandvik Mining & Rock Technology India Pvt. Ltd. (Part of Sandvik Group), we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. So now we challenge you: Think one step further and then take it!

YOUR MISSION

As Senior Product Support Engineer you will be the single on-site point of contact for the Production Unit on all product engineering matters. You will own implementation of local design, escalations and Tampere-India coordination and provide sustainable local engineering support for the production unit.

Key Responsibilities

• Provide proactive support to production unit and drive rapid resolution of production stoppages.
• Ensure MBOM/EBOM accuracy and timely, correct ECN implementation.
• Lead field failure root-cause analysis and close the loop with Engineering.
• Provide localisation and DFM/DFA inputs for Indian manufacturing and sourcing.
• Provide feedback on operator/service manuals and other product documentation.
• Act as the on-site escalation owner, coordinating daily with PU production, sourcing and quality and acting as a bridge to R&D.
• Coordinate with Tampere R&D on design changes, priorities and validation.
• Support item/BOM data management and release of drawings for production.
• Mentor Production support engineers on way of working and technical understanding.

YOUR PROFILE

Education & Experience:

• undefined
• undefined
• Working knowledge of PLM and ERP systems (Teamcenter, SAP) and 3D CAD.
• Strong BOM/ECN understanding and change-management discipline.
• Structured problem solving (RCA / DFMEA / 8D) and independent decision-making.
• Select Mechanical components considering performance, cost, and service.
• Should have good understanding of International standards (ISO)/ IEC / ANSI for welds, GD&T
• Troubleshoots Mechanical systems and proposes solutions.
• Should have knowledge of ISO drafting standards for drawings.
• Should have basic knowledge of mechanical interfaces with systems.
• Exposure to UG/NX Teamcenter integrated environment, Auto Cad tool is an added advantage.
• Good understanding on working principle for various Mechanical components like Bearings, Transmission, Axle, Engine, Cooler etc
• undefined Communication and Collaboration Skills: · Strong verbal and written communication for clear cross-site coordination.· Ability to establish and maintain effective working relationships across production, sourcing and quality.