Site Reliability Engineer - SAP Cloud Ops

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As an SRE (Site Reliability Engineer), you will be to part of a high-performance team which continuously improves the reliability of critical systems, working closely with development and operations teams. The SRE is responsible for monitoring, troubleshooting, and developing tolling and automation to optimize system performance and efficiency.

The ideal candidate will challenge the status quo. To be successful in this role, you will need to thrive in an agile environment where teams work together toward a common goal:

· Identify engineering defects in the existing code base and continuously improve the code quality.

· Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards.

· Performs code reviews and pair program with other engineers on the team.

· Define and implement efficient end-to-end provisioning of automation solutions.

· Build CI/CD pipeline configurations to orchestrate provisioning and deployment.

· Automate monitoring tools to monitor system health and reliability to support high uptime requirements.

· Automate repetitive tasks and processes to improve efficiency and reduce manual intervention.

· Collaborate with cross-functional teams to define and establish service level indicators (SLIs), service level objectives (SLOs) and key software engineering metrics.

· Automate infrastructure in AWS and in private data centers with CloudFormation, Terraform, Ansible, and AWS DevOps tools.

· Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents.

· Perform capacity planning and resource allocation to ensure optimal system performance and scalability.

· Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering.

· Create and maintain documentation for system architecture, configuration, and troubleshooting procedures.

Requirements

· Full understanding of DevOps, SRE and agile software development roles and concepts.

· Ability to use one or more of these languages: Python, Typescript/Javascript, Golang, Java, or C#.

· Full understanding of Git (code version control) and software development best practices (GitOps).

· Strong knowledge of Microsoft and Linux/Unix systems and command line tools.

· Knowledge of IaC and Configuration Management, using technologies such as Cloud Formation, Terraform, Puppet and Ansible.

· AWS main resources (VPC, EC2, IAM, API Gateway, autoscaling, availability zones, Lambda...) and deploying and running systems at scale.

· Understanding of microservices architecture (concepts).

· Full understanding of observability best practices, and monitoring and logging tools such as Dynatrace, New Relic, Prometheus, Grafana, ELK stack, Splunk…

· Jenkins, AWS Code Deploy or similar CI/CD tools and pipelines.

· Prior experience with containerized deployment

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455626 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid