User Experience Design Manager - Customer Experience

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About SAP Labs Network and SAP Labs Vietnam

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

What you bring

You bring a Master’s degree in Design, HCI, Interaction Design, or a related field, or equivalent practical experience, with 8-12+ years of UX experience and 3-5+ years of UX leadership or people management experience. You have strong enterprise product and systems design experience, with proven experience building, scaling, or leading UX teams. You bring deep leadership capability across team development, performance management, hiring support, resource planning, operational maturity, and organizational change. Your expertise spans UX strategy, design systems, accessibility, governance, research-informed decision-making, and enterprise scalability. You can connect design and research decisions to business outcomes, product quality, roadmap priorities, and customer value. You communicate clearly with executives, product, engineering, customers, and partners, and can lead distributed teams through ambiguity and operational tradeoffs. Experience with AI-driven or AI-assisted product experiences, Responsible AI, and AI experience evaluation is expected.

What you'llbuild

In this role, you'll build, lead, and develop a UX design team responsible for SAP enterprise product experiences. You'll be accountable for team goals, delivery quality, people development, performance management, and operational decisions that support business-critical and innovative outcomes. You'll define design strategy, UX standards, governance mechanisms, design system practices, accessibility expectations, and research-informed ways of working across product areas. You'll guide teams in designing user flows, prototypes, interaction models, product specifications, and scalable enterprise experiences based on business requirements and user needs. Your work will strengthen UX maturity by improving collaboration, critique culture, operating rhythms, hiring support, and team capability. You'll also establish frameworks for AI experience evaluation, including trust, explainability, fairness, reliability, output quality, task completion, and human-in-the-loop workflows.

Where you belong

You'll lead a local UX team within an international UX organization in SAP Customer Experience, working on cloud-native back-office solutions for Consumer Industry customers, including Retail and CPG companies. You'll work daily with teams and stakeholders across Asia, EMEA, and the US. You'll help shape team capability across AI design, from embedded AI experiences to emerging agentic design practices. SAP-sponsored learning hours and resources support both your leadership growth and your team’s capability building. This role is for a people manager who develops people, strengthens global collaboration, and aligns user value, accessibility, business outcomes, and AI quality.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456107 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid