BDM US IT Staffing

Position Overview

We are seeking a high-performing Business Manager - North America to join our team on a part-time basis. In this role, you will be responsible for driving business growth, managing client relationships, and expanding our footprint within North American accounts-specifically targeting clients requiring IT Services and SAP Solutions.

This position operates remotely from India during North American business hours (night shift in IST). The ideal candidate brings a proven track record of managing US/Canada clients, closing deals in the IT/SAP domain, and driving revenue growth.

Key Responsibilities

• Client Relationship & Account Management:
• Build, maintain, and expand strong relationships with enterprise and mid-market IT & SAP clients across North America.
• Serve as the primary point of contact during US business hours to resolve client queries, track engagement deliverables, and ensure high client satisfaction.
• Business Development & Revenue Growth:
• Identify upsell, cross-sell, and new project opportunities within existing accounts and target prospective clients in the region.
• Lead sales pitches, proposal development (RFPs/RFIs), contract negotiations, and SOW execution for IT/SAP services.
• SAP & IT Service Delivery Alignment:
• Leverage deep industry awareness of SAP modules (e.g., S/4HANA, ECC, SuccessFactors, SAP BTP) and IT service models (managed services, staff augmentation, project delivery) to speak credibly with client stakeholders (CIOs, IT Directors, Program Managers).
• Coordinate between offshore technical teams in India and client-side leaders in North America to ensure smooth delivery alignment.
• Pipeline & Strategic Management:
• Manage and report on the sales pipeline, account roadmaps, and key revenue metrics.

Key Qualifications & Skills

• Experience:
• Minimum 6+ years in Business Development, Account Management, or Business Management within the IT Services industry.
• Mandatory: Direct experience working with North American enterprise clients.
• Mandatory: Background in selling or managing SAP solutions/services and general IT/Software consulting services.
• Communication & Cultural Alignment:
• Exceptional verbal and written English communication skills with strong business acumen tailored to North American corporate culture.
• Proven ability to engage C-level executives, directors, and technical stakeholders.
• Availability & Shift Requirements:
• Willingness and ability to work regularly during US Night Shifts (e.g., 6:00 PM IST to 11:00 PM IST or similar part-time night window).
• Work Setup:
• Fully equipped remote setup (high-speed internet, power backup, quiet workspace).

Nice-to-Have Qualifications

• Pre-existing network of IT/SAP client contacts in the North American market.
• Prior experience in hybrid engagement models (Onsite-Offshore delivery).

Familiarity with sales CRMs (Salesforce, HubSpot) and proposal tools