Strategic Account Manager
Who we are:
Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.
Our culture:
We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
Location
Remote - Brazil (São Paulo)
From Home / Beach / Mountain / Cafe / Anywhere!
We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.
About the Role
Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect.
You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
What you'll be doing:
Own strategic relationships: Serve as the primary point of contact for large-scale enterprise accounts, managing day-to-day needs and identifying "big picture" opportunities to maximize customer ROI.
Drive account growth: Proactively identify expansion and upsell opportunities within major accounts to meet long-term revenue and growth goals.
Lead implementation & go-live: Own the end-to-end implementation lifecycle, coordinating with Implementation Engineers and Product Managers to ensure successful account launches.
Provide technical & fraud advisory: Translate complex product and technology issues into simple, actionable solutions, and advise clients on fraud prevention and compliance best practices.
Monitor fraud & performance KPIs: Build, track, and communicate key metrics - fraud rates, system performance - to clients, providing strategic analysis to support long-term account growth.
Partner across teams: Work with Solutions Architects, Data Scientists, and Data Analysts to proactively identify new fraud typologies and communicate findings to customers.
What you'll need:
Required:
Bachelor's degree in Business, Engineering, or a related field.
Full professional fluency in Portuguese, English, and Spanish, with strong presentation skills for virtual and in-person meetings across stakeholder levels.
7+ years in B2B SaaS account management (Account Manager, Customer Success Manager, or Solutions Architect), ideally with a technical product in a high-growth or startup environment.
Background in at least two of: payments, fraud, crypto, or compliance - including familiarity with the Brazilian market, payment processing, fraud typologies, and KYC/AML/sanctions screening.
Preferred:
Strong analytical skills, with experience using BI tools and AI to inform and enhance work.
Working knowledge of API integrations, sufficient to provide first-level technical support in partnership with Integrations and Support Engineer teams.
Comfort managing requests across Salesforce, Pylon, Notion, and the Sardine Dashboard.
Benefits we offer:
Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office - desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.