Client Support Specialist - Digitech - Brandon, FL

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. 

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:

The Client Support Specialist is responsible for delivering a high-quality service experience by addressing patient and client inquiries with accuracy, professionalism, and efficiency. This onsite role is based at the client’s location and is dedicated to supporting a specific client group. The position serves as a key point of contact, ensuring inquiries are resolved in a timely and well-communicated manner while upholding HIPAA standards and client requirements. The role requires strong attention to detail, sound judgment, and the ability to manage multiple requests in a fast-paced, client-focused environment.

Hours: 7:00 AM – 3:30 PM ETAddress: 1480 Oakfield Dr., Brandon, FL 33511

Essential Duties and Responsibilities:

Dedicated to answering and responding to daily inquiries and requests from the client; forward calls as necessary to alternate billing departments

Determine resolutions to customer issues while adhering to our client rules and expectations

Process client requests to add information to an account such as insurance or patient demographic information or edit existing information

Assist Department Managers in resolving client account issues by researching and/or obtaining necessary documentation from internal or external resources

Work with external parties, including but not limited to hospitals, insurance providers, attorneys and the patients we serve

Scan and mail checks to lockbox

Meet or exceed all production standards without sacrificing quality

Work internally by gaining an understanding of all departments and how they work together toward payment of all EMS claims

Handle correspondence via mail, email and telephone; perform other duties as assigned by management

Comply with all company policies and procedures; adhere to Corporate Compliance Program and Standards of Business Ethics guidelines

Assist senior management in identifying and implementing efficient processing methods and procedures

Additional job duties as assigned

Skills/Experience Required:

Education: High School Diploma or equivalent

Strong computer skills. Basic understanding of MS Outlook, Word and Excel

Minimum typing of 40 wpm

Must be a quick learner and willing to ask questions

Able to handle pressure and always maintain composure and demonstrate empathy; must display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties

Ability to work independently, and be accountable for your work

Able to handle large volumes of work while meeting tight deadlines

Ability to identify issues, know what questions to ask, and determine solutions

Excellent attention to detail and accuracy

Able to multi-task, and organize and prioritize tasks in order to complete all work assigned; strong follow-through is necessary

Must be punctual and dependable

Collaborative team player; able to work with all internal departments

Previous experience dealing with the public is helpful

Bilingual, English / Spanish speaking is a plus, but not required

Must successfully complete a pre-employment physical examination and provide documentation of required vaccinations in accordance with client and regulatory requirements

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan.  EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives.  Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day.  We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.