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Field Service Engineer (East Area)

Sartorius · Laboratory Equipment · Bioprocessing · 16 days ago

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Salary

≈ $20k – $42k per year (Estimated)

Location

In office (Japan)

Seniority

Junior · 2+ years exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 16, 2026. Sartorius scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Sartorius

Sartorius is a German life science tools company headquartered in Göttingen that supplies bioprocess equipment and consumables, laboratory instruments, cell culture media, filtration and fluid management systems and analytics for biopharmaceutical research and manufacturing. Founded in 1870, Sartorius AG is listed on the Frankfurt Stock Exchange and holds the majority of Sartorius Stedim Biotech, its Aubagne-based bioprocessing arm listed on Euronext Paris, with sites across Europe, North America and Asia. It hires field service and application engineers, production and quality technicians, process and operations engineers, planners, finance specialists and apprentices.

sartorius.com · HQ: Göttingen, Germany · Bioprocessing · Laboratory Equipment · 1001-5000 employees · Est. 1870

Tech stack of Sartorius

The Services Technician (Field) will be responsible for delivering the desired customer service request. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Main Responsibilities & Tasks:

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with sales and technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers

Qualifications & Skills:

Technical degree or certification
2+ years proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
English literacy (if possible)
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Team work mind

Minimum requirements for job career and competency

Job experience as field service engineer or technical sales
Experience for handling of electric or mechanical products
Strong Team Player
Good Communication skill
Strong aspirations for self-growth in a global company

Ideal requirements (additional to above requirement)

Job experience as field service engineer
Having Metrology or ISO(Quality Management System) knowledge & experience
English literacy

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

www.sartorius.com/careers

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