Supervisor, Crisis and Respite Services

The Opportunity:

The Ministry of Social Services is committed to investing in positive outcomes for people in areas of income support, child and family services, and support for people with disabilities and affordable housing. The Ministry works with citizens as they build better lives for themselves through economic independence, strong families, and strong community organizations.

The Opportunity

We are looking for a highly motivated, enthusiastic leader who has a genuine desire to support individuals with intellectual disabilities to join the Crisis and Respite Services leadership team in the role of Supervisor. This position is in Saskatoon at McCallum Home.

In this position, you will:

• Supervise, train, support, coach and monitor the programming and quality of care provided by Disability Programs staff in a 24-hour setting.
• Provide leadership on the implementation of policies, procedures, programming and services.
• Work effectively and positively alongside coworkers, direct reports and the management team, ensuring service excellence in all aspects of service delivery.
• Create and maintain a safe work environment and one where standards and quality of service are met.
• Focus on the strength and development of all individuals while valuing individuality, independence, choice, dignity, respect, and rights.
• Liaise, consult and respond to inquiries from a variety of stakeholders.

The Ideal Candidate

As our successful candidate, you will:

• Have experience providing supervision, leadership, guidance, support and direction to a diverse group of employees.
• Develop and deliver training material.
• Have experience working with people with intellectual disabilities who display complex support needs.
• Have experience in the development of behavioural support strategies, quality of life programming and person-centred practices.
• Have knowledge of applicable legislation, regulations, programs, and policies.

This role may require travel for the purpose of program delivery. As a team member, you will be respectful of the diversity of others and promote a healthy, inclusive, productive, and safe work environment that is free of discrimination.

Please note that this position may be exposed to the risk of violent situations.

Typically, the requirements for this position would be obtained through a Bachelor's degree in Human Sciences or equivalent. A minimum of two (2) years of post-academic experience working with individuals with intellectual disabilities who display complex support needs, supervising/directing and leading the work of others, developing and/or delivering training, is required.

A valid driver's license is required. This position involves supervising shift work and will include shifts between 07:00 and 23:00, any one of 7 days per week, 365 days of the year. You will work 14 shifts within 3 weeks and are guaranteed an average of 1 in 3 weekends (Saturday-Sunday) off.

Our Commitment to Excellence:

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.

Employer Description

The Government of Saskatchewan provides the services, programs and supports the people of Saskatchewan need. We deliver on the Saskatchewan Plan for Growth to build a strong economy, strong communities and strong families, ultimately building a stronger Saskatchewan. Dedicated to service excellence, we demonstrate innovation, collaboration and transparency, practice effective and accountable use of resources and promote engagement and leadership at all levels.

Organization Description

The Ministry of Social Services supports vulnerable people and families as they build a better quality of life.

We help people with their immediate needs and provide supports for: families to safely care for their children, children and youth in care to be successful, people with disabilities to access community-based services, access to affordable housing, and income assistance to meet people’s basic needs as they work to become self-sufficient to the best of their abilities.

Together with Indigenous and community partners, we work to make a positive difference in the lives of our clients every day.

Come join our team!

Candidates must clearly indicate in their application, resume, and cover letter how they have acquired the skills and abilities required for this position; education, experience in disability services, and experience leading a high-performing team must be indicated. Candidates will be screened based on the information provided.

• Plans, develops, facilitates and evaluates programs suited to meet the needs of the client.
• Provides leadership, supervision and orientation in all aspects of service delivery to the team and clients as required.
• Manages materials and equipment within budget guidelines.
• Organizes, presents and records information in a clear and concise manner suitable to the audience.
• Plans independently and balances diverse and conflicting workload pressures in a timely manner, accomplishing program goals and objectives while meeting client needs.
• Develops systems to evaluate program effectiveness.
• Develops and monitors behavioural intervention strategies in accordance with ethical standards.
• Recognizes and reduces potential risks for the safety and well-being of clients and staff.
• Develops and maintains honest and open working relationships with a diverse range of individuals and stakeholders.

Job Capabilities:

In this leadership and supervisory role, we are seeking someone who:

• Holds themselves and others accountable for delivering on work expectations.
• Demonstrates innovation and supports their team to identify, iterate, and implement new solutions.
• Brings people together in a collaborative manner and builds relationships that deliver desired outcomes.
• Is inclusive, promotes, supports, and enables belonging, encourages diversity, and values all contributions.
• Is adaptable, anticipates the impact of change, models agility, and supports their team through ambiguity.
• Is outcomes-focused, enables their team to meet or exceed established goals, and balances longer term objectives with tactical execution.

Technical Knowledge and Skills:

You will have knowledge of:

• supervisory skills and techniques, including but not limited to conflict resolution and respectful workplace practices;
• human resources processes and procedures;
• ethical principles and person-centred practices for supporting individuals experiencing intellectual disabilities and/or complex needs;
• behavioural support strategies;
• principles of learning and development;
• applicable legislation, regulations, programs, and policies.

You will have the ability to:

• lead and coach a diverse group of professionals that results in a high performing team that meets its goals and objectives, while maintaining a healthy, productive, and respectful work environment;
• lead, encourage, advise, and cooperate with others to promote and maintain healthy and positive relationships; to reach mutually acceptable and workable resolutions/agreements; and to achieve client, team, and ministerial goals;
• professional level communication with external partners, including but not limited to medical professionals, mental health, corrections, justice, education, vocational, as well as an internal team of professionals consisting of therapies, case managers, behavioural supports, and property management;
• build and maintain relationships with neighbours, community members, and external and internal stakeholders;
• develop, implement, and monitor adequate financial administration and controls to ensure financial integrity and effective delivery of service;
• advocate for and communicate needs for appropriate medications within the multidisciplinary team and ensure standards of practice for medication delivery are upheld;
• recognize symptoms of stress in self and others and take steps to minimize its impact in order to ensure good health and well-being;
• effectively problem solve and make decisions ensuring safety of staff and clients including in high-stress and potentially dangerous and harmful situations
• recognize potential risks to the safety and well-being of clients, staff and the community and take timely actions to respond to or deescalate crisis situations;
• review, investigate, debrief, and identify corrective actions regarding any incident report generated, including client incidents and OHS incident;
• verbally and in writing, communicate relevant information at a level appropriate to the audience;
• plan, organize, prioritize, and assign a high volume and diverse workload in a competing and conflicting environment;
• work independently and as a contributing member of a variety of teams to consistently meet goals and address client needs;
• be reliable, trustworthy, accountable; and
• be empathetic, self-motivated, professional leader, with a strong team focus.

Job Skills:

• Communication (Level C)
• Critical Thinking (Level C)
• Digital Skills (Level C)
• Interacting with Others (Level C)
• Navigating Ambiguity (Level C)
• Managing Self (Level C)
• Health, Safety and Wellness (Level C)
• Data Literacy (Level C)
• Influence (Level C)
• Political and Organizational Awareness (Level C)
• Managing Organizational Resources (Level B)
• Managing Talent (Level B)

Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.

What We Offer:

• Dynamic and challenging work
• Competitive salary
• Comprehensive benefits package including pension
• Vacation, scheduled days off, and other types of leave
• Inclusive work environments
• Career growth, development, and advancement opportunities
• Flexible work arrangements

Our Commitment to Excellence:

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.