System Administrator (MS 365)

Job Summary

Systems Administrator - Client Services

The Systems Administrator, part of the Support Layer of the Digital Technology Team, is responsible for administering, engineering, and enhancing systems, applications, and support-layer technologies that mature global IT environment. The position plays a critical role in modern endpoint management, identity lifecycle integration (Workday → Active Directory → Entra ID), and Microsoft 365 services, ensuring a secure, scalable, and high-performing user environment. Additionally, the Systems Administrator is responsible for Jira administration, enabling streamlined workflows, automation, and continuous improvement across Digital Technology and Operations.

Job Description

Duties and Responsibilities

Perform Systems Administration across organization’s enterprise IT environment, including monitoring, reporting, and continuous improvement of system performance and reliability.

Manage and support endpoint platforms including:

· Microsoft Intune

· Windows Autopilot

· JAMF

· Support Windows and Apple (macOS, iOS) device lifecycle, provisioning, compliance, and patching

Support identity and access architecture integrating:

· Workday

· Active Directory

· Microsoft Entra ID

· Maintain identity synchronization, provisioning, and Joiner/Mover/Leaver (JML) processes

· Administer Microsoft 365 services including:

· Microsoft Exchange Online

· Microsoft SharePoint Online

· Microsoft Teams

· Support SharePoint governance, permissions, and site lifecycle

· Serve as a Microsoft 365 power user, supporting and optimizing:

· Microsoft Excel

· Microsoft Word

· Microsoft Teams

· Microsoft SharePoint Online

· Develop templates, workflows, and productivity improvements

· Act as Jira Administrator, managing:

· Workflows, automation rules, permissions, dashboards, and integrations

· Continuous improvement of ITSM processes and reporting

· Partner with IT Desktop Support leadership to assess and remediate operational risk across endpoint, application, and executive technology environments

· Act as an escalation point for the Global Help Desk, providing advanced troubleshooting, root cause analysis, and high-touch executive support

· Conduct system monitoring, auditing, and reporting to proactively identify performance issues, instability, and recurring incidents

· Implement and support AI-driven tools, automation frameworks, and predictive troubleshooting solutions

Facilitate patch management and software deployment:

· OS updates, firmware, and application patching

· Deployment scheduling, compliance tracking, and remediation

· Recommend and implement system upgrades aligned with scalability, resiliency, and modernization goals Execute all work in accordance with Change Management processes, including documentation, testing, and validation

· Maintain clear, proactive communication with users, leadership, and stakeholders

· Perform additional duties as assigned, including occasional evening or weekend work

Job Skills and Traits

· Exceptional communication skills with C-suite and Executive Leadership; professional, discreet, and approachable

· Strong analytical and troubleshooting skills with ability to diagnose complex technical issues quickly

· Hands-on, detail-oriented engineer with strong ownership mindset

· Ability to work independently and drive initiatives to completion

· Strong multitasking and prioritization skills in a fast-paced environment

· Proven ability to lead small to medium technical initiatives or projects

· Strong documentation discipline and process orientation

· Ability to translate technical concepts into clear business language

· Collaborative team player with strong interpersonal skills

· Calm, solutions-oriented mindset under pressure

· Curiosity and adaptability toward emerging technologies, including AI and automation

Qualifications

· 6+ years of Help Desk/Client Services experience in an enterprise environment

· 6+ years supporting Microsoft technologies including:

· Microsoft Exchange Online

· Active Directory

· Microsoft SharePoint Online

· Microsoft 365

· 4+ years experience with endpoint and MDM platforms:

· Intune, Autopilot, JAMF

· Endpoint patching and software deployment

· Identity and access management (AD/Entra ID)

· System monitoring, performance tuning, and troubleshooting

· User account management and access control

· System updates, patching, and lifecycle management

· Documentation and process standardization

· Experience with Jira administration (workflows, automation, dashboards, integrations)

· Exposure to or interest in:

· AI-driven tools, automation, and modern workplace technologies

· Microsoft certifications preferred