IT Manager

JOB SUMMARY
The IT Manager is responsible for leading and managing the overall IT operations, infrastructure, systems support, digital support services, and technology governance for Tube Coffee. This role ensures all IT systems, store infrastructure, and digital platforms operate efficiently, securely, and consistently to support business growth and operational excellence.
JOB RESPONSIBILITIES
• Develop and execute IT operational plans aligned with company objectives and expansion strategy.
• Maintain stable and scalable IT operations supporting stores, headquarters, and digital platforms.
• Ensure all IT infrastructure and systems comply with company standards and operational requirements.
• Monitor overall IT performance and identify improvement opportunities.
• Establish IT governance, operational procedures, and compliance standards.
• Oversee deployment and maintenance of network infrastructure, internet connectivity, Wi-Fi, VPN, CCTV, and POS hardware across all stores.
• Supervise support operations for POS, CRM, HRM, loyalty systems, accounting systems, and other business applications.
• Coordinate with software vendors for issue escalation, bug fixing, and enhancement implementation.
• Ensure implementation of IT security standards, password policies, and access controls.
• Lead, coach, and supervise IT support teams.
• Prepare operational reports, infrastructure reports, incident summaries, and project updates for management.
• Perform other tasks as assigned.

MINIMUM JOB REQUIREMENT
• Bachelor’s degree in Information Technology, Computer Science, or a related field. Master’s degree preferred.
• Minimum 5-8 Year of experience in IT Operations, infrastructure, or System Support
• Knowledge of retail/F&B operational systems including CRM, HRM, loyalty, and payment systems.
• Understanding of IT governance, cybersecurity fundamentals, and operational risk management.
• Strong leadership and team management skills.