Senior Solutions Technician

Minimum Requirements:

• Education: Matric (Grade 12)

• Certifications:

  • A+ and N+ Essential

  • Additional certifications in PABX, Yeastar, or 3CX Highly advantageous

• Experience:

  • 5 years in a technical field support or installation technician role

  • Hands-on experience with a range of hardware and software products

• Drivers License: Valid driver's license and own reliable vehicle Required

Key Responsibilities:

• On-site installation and configuration of various systems and technologies

• Working independently or with a team to deliver high-quality installations

• Client-facing interaction during installation and support processes

• Documentation and reporting of installation timelines and project scope

• Adhering to health & safety and technical compliance standards

Technical Skills & Product Knowledge (Must Have):

Voice & Communication Systems:

• PABX systems

• Yeastar

• 3CX

Certifications in any of the above will be a strong advantage

Surveillance & Access Control:

• CCTV systems

• Biometric systems

• General surveillance technologies

• Hikvision systems Advantageous

Industry Background:

Preference will be given to candidates with experience at companies such as:

• Daisy

• BCX

• Itec

  Or similar ICT solution integrators or telecommunications providers

Installation Portfolio Required:

Applicants must provide evidence of prior installation work, including:

• Photos of completed installations

• Project timelines Duration and scope of each project

• Team details Size of team involved, their roles, and the candidates personal responsibilities

Soft Skills:

• Strong problem-solving and troubleshooting abilities

• Ability to work under pressure and meet deadlines

• Excellent communication and customer service skills

• Detail-oriented and process-driven