IT Support Engineer

With over 8 billion downloads and 200+ games in our portfolio, we at SayGames think big. We don't believe in bureaucracy or complex vertical structures-but we do believe in people and creative freedom. Our approach has propelled us into thetop 3 publishers worldwide, and we have no plans to slow down.

We are a data-driven company, relying on analytics, cutting-edge technologies, and expertise. But our true secret lies in our people-their boldness and experience allow us to push boundaries, experiment, make mistakes, set trends, and uncover the secrets of success

We're looking for a IT Support Engineer to join and strengthen our team

Responsibilities

• Monitoring the health and availability of company systems and services.
• Providing technical support to employees on hardware and software issues.
• Handling requests in the Service Desk system: logging, analyzing, and resolving tickets end-to-end.
• Managing user accounts and access (email, domain, internal services, etc.).
• Administering the company's Atlassian Cloud stack (Jira, Confluence): projects, workflows, permissions, and automation rules.
• Administering the company's server infrastructure and network equipment.
• Setting up and configuring workstations for new employees.
• Installing and maintaining standard software.

Requirements

• 2+ years of experience as a system administrator or in a similar role.
• Solid knowledge of Windows, Linux, and macOS administration.
• Understanding of networking (TCP/IP): configuring local networks, routing, VPN.
• Experience administering Jira Cloud (project configuration, workflows, permission schemes, automation).
• Strong troubleshooting skills and the ability to find solutions independently.

  Nice to have

• Experience with user and access management via Atlassian admin (SSO/SCIM).
• Experience with monitoring systems (e.g., Zabbix, Prometheus).
• Experience with Docker and CI/CD tools.
• Scripting skills: Bash, PowerShell, Python, or Go.
• Knowledge of SQL (MySQL).

Conditions

• Full-time office format in our cozy Warsaw office
• Flexible schedule-work at your own pace as long as you stay in touch with the team and get things done on time
• Support for self-development-free English & Polish (or Greek) courses, conference and course reimbursements
• Health benefits-medical insurance for you and your family, plus a sports allowance
• Top-tier equipment-we'll set you up with the best devices for a smooth workflow
• Trips to Cyprus-we encourage workations and hold team events in our sunniest location