Director of Product Management, Enterprise Core Platform

Role Summary

Scale builds AI applications for organizations where reliability, security, and measurable results matter. Our core platform, SGP, gives teams the capabilities to build, deploy, evaluate, and operate those applications in customer environments.

We're looking for a product leader to own the strategy and roadmap for SGP's core platform and lead the PM team responsible for it. You will work with customers, platform engineering, and forward deployed teams to build capabilities customers need, productize work developed in the field when it has broader value, and improve how teams build, deploy, and operate AI applications.

This is a hands-on leadership role. You will connect work across teams into a coherent product, make difficult scope and investment decisions, and stay close enough to the details to know whether what we ship works for the people using it.

What you'll do

• Own the platform strategy and roadmap. Prioritize across developer experience, capabilities customers need, and productizing work built in the field where it has broader value. Sequence investments against customer value, commitments, and dependencies.
• Define how the product should work. Work with users and engineers to write clear requirements and vibe code prototypes, user journeys, and measure success through customer outcomes, capability adoption, delivery time, and production performance, and follow through on gaps after launch.
• Align teams across the business. Work with platform engineering, forward deployed PMs, and business leaders to agree on shared capabilities, rollout priorities, and necessary differences across environments. Make clear what is available, where it works, and what remains to be delivered.
• Build and lead a strong PM team. Establish clear ownership across related product areas, hire and coach PMs, and raise the quality of product thinking and written requirements. Stay directly involved in the most consequential decisions.

What we're looking for

• A track record of owning platform, infrastructure, or developer products from problem definition through launch and sustained production use.
• Experience managing and developing product managers, setting direction across multiple related product areas, and remaining hands-on with important product decisions.
• Strong product judgment. You can explain which problems you chose to solve, what you decided against, how you sequenced the work, and what changed for users as a result.
• Technical depth to work credibly with engineers on APIs, runtime behavior, identity and authorization, deployment, observability, and data isolation. You can reason through architectural tradeoffs and their consequences for users, security, and operations.
• Experience driving adoption across teams with different needs and constraints. You can reach decisions, establish ownership, and follow through when progress depends on people outside your reporting line.
• Clear, precise writing and communication. You can turn an ambiguous problem into requirements engineers can act on and explain priorities and tradeoffs to customers and executives.

Nice-to-Haves

• Experience with AI platforms, including agent runtimes, workflow orchestration, evaluation, datasets, human review, or production AI observability.
• Experience building products for regulated industries or deploying into on-premises, air-gapped, or classified environments.
• Experience turning capabilities developed for individual customers into reusable platform products.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco and New York is:

$273,600—$342,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision. 

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