Team Lead

WAREHOUSE TEAM LEAD

Department: Warehouse · Reports To: Warehouse Supervisor

POSITION SUMMARY

The Warehouse Lead is responsible for leading daily warehouse shift operations at Scentbird's fulfillment facility. This role ensures the safe, accurate, and efficient execution of all warehouse activities - from order picking and staging through quality control and shipping. The Warehouse Lead is both a hands-on operator and a frontline people leader, coaching associates, driving performance, and continuously improving processes to meet and exceed facility benchmarks.

KEY RESPONSIBILITIES

Shift Leadership & Operations

• Run structured daily shift briefings and debriefs, setting clear priorities and expectations

• Assign tasks based on volume, associate strengths, and operational priorities
• Manage shift performance to ensure on-time completion of all work orders and KPIs

• Escalate issues proactively - resolve problems before they impact downstream operations

• Present weekly shift KPIs (UPH, order accuracy, on-time completion) to leadership

Work Order & Inventory Management

• Execute the full work order lifecycle independently: picking, staging, transfers, bulk processing, and QC documentation

• Own cycle count scheduling and inventory reconciliation for assigned zone

• Ensure zero work order errors on shift; investigate and document root causes when issues arise

• Maintain strict adherence to brand-specific storage logic and location ownership rules

• Never adjust inventory outside your team's designated locations without prior communication

SNAP System Operations

• Navigate SNAP confidently for task assignments, inventory lookups, and transactions

• Execute all key transaction types: Transfers, STRAs, BRP, and SPW

• Troubleshoot routine SNAP issues independently before escalating to supervisor

Safety & Compliance

• Model and enforce Scentbird's safety standards and PPE requirements at all times

• Communicate professionally with peers, leads, and supervisors across all departments

• Report safety concerns and near-misses immediately - zero tolerance for delayed reporting

• Maintain zero safety violations on shift

Team Development & Coaching

• Deliver real-time coaching to associates on performance, accuracy, and conduct

• Conduct formal performance check-ins for all direct reports

• Identify high-potential associates for cross-training or advancement opportunities

• Recognize strong performance consistently and address performance gaps directly and professionally

• Train associates on work order procedures and SNAP operations

Cross-Functional Collaboration

• Build trusted working relationships across Warehouse, Manufacturing, Quality, and Inventory Control

• Partner with Receiving, Transportation, and Procurement to resolve SLA issues proactively

• Participate in capacity planning for upcoming peak periods

• Communicate operational changes and risks to all affected teams - no surprises

Continuous Improvement

• Identify recurring floor pain points and develop documented solutions aligned with management

• Lead Continuous Improvement and 5S initiatives from kickoff through completion

• Submit operational improvement roadmaps with clear owners and timelines

• Document before/after results and share outcomes with the team and leadership

SUCCESS METRICS

• Order accuracy at or above 99%

• Shift KPIs (UPH, on-time completion) at or above facility benchmark

• Zero safety violations on shift

• All associates receive regular coaching and formal performance check-ins

• At least one measurable process improvement delivered within the first 90 days

• Partner teams recognize the Warehouse Lead as a reliable, solutions-first collaborator

QUALIFICATIONS

Required

• Demonstrated experience in warehouse, fulfillment, or logistics operations

• Prior experience in a team lead, supervisor or frontline leadership role

• Proficiency with warehouse management systems and inventory transaction processes

• Strong communication skills - written and verbal - across all levels of the organization

• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment

• Commitment to safety, accuracy, and accountability

Preferred

• Experience with SNAP or similar WMS platforms

• Familiarity with 5S, Lean, or Continuous Improvement methodologies

• Experience in a subscription-box, e-commerce, or direct-to-consumer fulfillment environment

• Bilingual (English/Spanish) a plus

WORK ENVIRONMENT

This is an on-site, full-time position based at Scentbird's warehouse facility. The role requires standing, walking, and lifting throughout the shift. Schedule may include early morning, evening, or weekend shifts depending on operational needs. PPE is required and provided.

About Scentbird

Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 500+ designer perfumes each month.

About the Brands:

• Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment
• Deck of Scarlet: Deck of Scarlet is on a mission to break the clean category, redefining what clean fragrances should smell like. Composed entirely of vegan, cruelty-free ingredients, our fragrances bridge the gap between the clean and luxury categories, using the highest eau de parfum concentrations housed in sculptural, eye-catching bottles. You shouldn’t have to choose between being luxe and refined, or clean and vegan-now, you don’t have to.
• Confessions Of A Rebel: We were born in 2018, holding fast to the idea that the fragrance industry was in dire need of a change. When we looked around, all we saw was a sea of sameness: outdated archetypes of femininity and masculinity paired with unrelatable images of luxury that we had no say in. In truth, we are complex in ways that cannot be contained in the traditional heteronormative stereotypes, existing beyond the binary with raw, unfiltered voices that deserve to be heard.
• Goodhabit: Enriched with a blend of essential oils, Goodhabit’s clean, vegan, cruelty-free fragrances act as bottled intentions you set free with each mist. Our scents are designed to help you align with the good habits you’re building, while working to enhance and boost your mood. Inhale, exhale, and let the good energy flow through you.
• Sanctuary: Created for those who care about the fate of our planets, Sanctuary offers fragrance for a better future. Our clean, community-driven fragrances are inspired by endangered species and their habitats, each aimed at raising money and awareness for the preservation of their namesake.
• Drift: Drift began as an alternative to all of the tacky air care products on the market. Our products are designed to blend in, with amazing scents that stand out. We take pride in our fragrances, keeping them free from the traditional chemicals used in the fragrance industry. We are always phthalate and paraben free. We never skimp on quality of our scents or the products that deliver them. Our design ethos is simple but effective. We love our community, those who won’t settle for ordinary, and we want to deliver a best in class experience.

Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we’re excited to meet you.