Product Owner - Website

Job Title: Product Owner - Website

Function: Digital Innovation & Technology

Location: Powai, Mumbai

1. Role

Own and continuously evolve Lauritz Knudsen’s end-to-end digital experience ecosystem-including LK-EA.com, Builder.io CMS, PIM, digital assets, enterprise search, SEO, analytics, and connected integrations-into a scalable, secure, customer-centric platform that contributes to business growth.

The role serves as the single enterprise-level point of accountability for digital strategy, roadmap, architecture governance, delivery, operations, budget, and measurable business outcomes across LK-EA’s public digital footprint.

2. Organizational Context and Scope

• Portfolio: LK-EA.com and its sub-sites; Builder.io CMS; Product Information Management (PIM); Digital Asset Management (DAM); enterprise search through OpenSearch; the SEO and analytics stack; and integrations with SFDC, SFMC, and CIAM/Auth0.
• Business impact: The primary digital channel for product discovery, customer and partner engagement, lead generation, and self-service.
• Operating environment: An enterprise-scale, secure, integrated, multi-vendor ecosystem spanning Business, Marketing, Sales, Customer Experience, IT, Security, and Analytics.

3. Key Accountabilities

• Digital platform strategy and ownership: Define and own the product vision, roadmap, backlog, governance model, and business outcomes for LK-EA.com and its broader ecosystem. Improve customer discovery, engagement, lead generation, conversion, and self-service journeys.
• Website, CMS, and content governance: Own the Builder.io architecture, templates, workflows, publishing controls, content standards, brand compliance, SEO readiness, accessibility, and platform availability.
• Product data and digital assets: Govern PIM, DAM, taxonomy, attributes, metadata, product descriptions, and imagery to ensure completeness, consistency, and quality across customer-facing journeys.
• Search, SEO, analytics, and growth: Lead OpenSearch indexing, relevance, filters, synonyms, and ranking; oversee technical SEO, metadata, Core Web Vitals, and organic visibility; and use GA4 dashboards and funnel insights to drive continuous optimization.
• Architecture, engineering, and delivery governance: Provide engineering leadership and functional oversight across Svelte/SvelteKit, AWS services, MongoDB, OpenSearch, CIAM/Auth0, SFDC, SFMC, and related integrations. Maintain disciplined Agile delivery using Jira, Confluence, and Git/GitHub.
• Cybersecurity, privacy, compliance, and accessibility: Embed secure-by-design practices and ensure alignment with DPDP requirements, cybersecurity controls, audit expectations, accessibility standards, and web-governance policies.
• People, vendor, and stakeholder leadership: Lead Developers, QA Engineers, UI/UX Designers, and Content teams; manage vendors and implementation partners; oversee sprint ceremonies, backlog prioritization, UAT, release governance, and SLA performance; and collaborate with Product, Marketing, Sales, Customer Experience, IT, Security, Analytics, and senior leadership.

4. Domain Ownership

• Web estate: LK-EA.com and all associated sub-sites.
• Content and publishing: io CMS, templates, and publishing workflows.
• Product content: PIM, DAM, taxonomy, attributes, metadata, and digital assets.
• Search: OpenSearch and the complete search-relevance stack.
• Digital growth: Technical and on-page SEO, Core Web Vitals, GA4 analytics, and dashboards.
• Integrations: CIAM/Auth0, SFDC, SFMC, MongoDB, and AWS services.

5. Required Education and Experience

• Education: E. or B.Tech in Computer Science, Information Technology, Electronics, or a related discipline. MBA or certifications in Product Management, Agile, or Digital Transformation are preferred.
• Experience: At least 10 years of overall experience, including 5 or more years in digital product ownership, enterprise website management, CMS, PIM, digital commerce, search, SEO, analytics, or customer-facing digital platforms. Proven people-management experience across Development, QA, and UI/UX teams is required.
• Enterprise exposure: Demonstrated experience managing scalable, secure, integrated platforms in a matrixed enterprise environment.

6. Technical Competencies

• Digital Product & Delivery: Roadmap, backlog governance, release planning, Agile / SAFe delivery
• Website & Content Platforms: Headless CMS (Builder.io), PIM, DAM, product content governance
• Engineering Stack: Svelte/SvelteKit, HTML/CSS/JS, REST APIs, AWS, MongoDB, OpenSearch/Elasticsearch, CIAM/Auth0, SFDC, SFMC
• Growth & Analytics: GA4, Google Search Console, technical SEO, Core Web Vitals, accessibility, CRO, journey analytics
• Delivery Tooling: Jira, Confluence, Git/GitHub, SDLC governance, DevOps fundamentals, vendor delivery review

7. Leadership Competencies

• Customer centricity and product mindset
• Strategic thinking, ownership, and accountability
• People leadership and coaching
• Stakeholder management and influence
• Data-driven decision-making
• Continuous improvement and change management

8. Key Performance Indicators

• Platform performance: Website availability, reliability, load performance, and Core Web Vitals.
• Product-content quality: Data completeness, image coverage, DAM quality, and taxonomy accuracy.
• Search effectiveness: Relevance, discoverability, reduction in zero-result searches, and search-led conversion.
• Organic growth: Organic traffic, ranking improvement, and technical SEO compliance.
• Customer outcomes: Engagement, lead generation, conversion, and journey effectiveness.
• Delivery excellence: Release quality, delivery predictability, SLA adherence, and vendor performance.
• Governance: Audit readiness, cybersecurity, accessibility, and documentation compliance.

9. Stakeholder Ecosystem

• Internal: Product Management, Marketing, Sales, Customer Experience, Digital Innovation, IT, Cybersecurity, Privacy, Analytics, Leadership
• External: Website development vendors, UI/UX partners, SEO agencies, content partners, CMS/PIM/DAM platform vendors

10. Success in the First 12 Months

• Integrate vendor and in-house resources into a unified, high-velocity delivery squad.
• Publish and operationalize a 12-18-month roadmap for LK-EA.com, supported by measurable improvements in priority customer journeys.
• Deliver a demonstrable improvement in SEO or Core Web Vitals and a measurable increase in lead generation or conversion.
• Establish repeatable governance routines for content, SEO, PIM, and cybersecurity that support audit readiness.

What's in it for me?

• Lead products that directly impact customers and drive business success
• Work with a collaborative, forward-thinking team that values innovation and expertise
• Access to professional development, mentorship, and cutting-edge technologies
• Flexible work options designed to support your personal and professional goals

Bring your product leadership to a team that's ready to achieve great things together - apply now!

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