Product Manager II - Retrospective Prior Authorization

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary

The Product Manager II - Retrospective Prior Authorization is accountable for Product Excellence across the Prior Authorization Retrospective portfolio, including product quality, reliability, user experience, and fit to targeted customer and market needs.

This role owns and drives the product roadmap across all phases of the product lifecycle, defining and prioritizing what will be built and why. The Product Manager II leads direct customer discovery and user research, translates customer, market, industry, and product-health insights into product decisions, establishes measurable outcomes, and oversees roadmap execution over time.

The Product Manager II operates as “two in a box” with a peer Technical Leader, with shared accountability for solution success, build decisions, delivery tradeoffs, and business outcomes while maintaining clear ownership of Product’s what and why and Technology’s how.

The Product Manager II serves as a product and solution subject-matter expert and mentors other team members developing product management capabilities.

Responsibilities

Product Vision, Outcomes, and Roadmap

• Define and maintain the Product Excellence vision for the assigned product, solution, or capability.

• Own and maintain an 18-month product roadmap aligned to customer and business outcomes, target segments, and the product’s portfolio role. Include major investments, features, and releases.

• Determine roadmap priorities based on direct customer discovery, product-health data, strategic direction, technical considerations, and capacity; establish measurable success criteria and use results to inform future decisions.

• Monitor roadmap progress, risks, dependencies, commitments, and outcomes, and communicate direction, priorities, changes, and commitments to relevant internal stakeholders and customers.

Customer Discovery and Product Insight

• Maintain direct access to customers and users; lead discovery, research, concept validation, and product feedback to understand workflows, needs, pain points, and desired outcomes.
• Synthesize customer insight, product-health analytics, market and industry developments, and technical input into product decisions.
• Capture and evaluate customer problems and product ideas based on strategic fit, customer value, viability, feasibility, product-health impact, and expected outcomes; collaborate across Product to identify shared opportunities and dependencies.
• Maintain the ideas intake process, including prioritization, status updates, and stakeholder communications within established SLAs.

Product Definition and Prioritization

• Define the customer problem, business need, intended outcome, and success measures for product investments.

• Define and prioritize the features and capabilities required to deliver roadmap outcomes, adjusting scope and priorities as customer learning, technical considerations, or delivery constraints emerge.

• Create and maintain feature definitions in designated tools-including descriptions, business need, customer value, requirements, acceptance criteria, and success measures-to support timely agile planning, delivery, decision-making, and organizational visibility.

• Partner with Business Systems Analysts, Product Analysts, user experience professionals, Technical Leaders, and delivery teams to translate product intent into actionable work, monitor development progress, and evaluate completed capabilities against customer needs, intended outcomes, acceptance criteria, and Product Excellence standards.

Release Planning and Go-to-Market Activities

• Strategically plan product releases and update tools accordingly with details such as release dates, milestones, status, and progress.
• Provide product excellence input to the Strategy Leader and Marketing to support Strategy-led launch planning, positioning, and messaging.
• Own the creation of product content and demos that support Marketing-owned enablement materials, and provide subject matter expertise for training the field.

Two-in-a-Box Partnership

• Operate as “two in a box” with a peer Technical Leader - jointly accountable for solution design, build decisions, and business outcomes within the product area.
• Partner with the Strategy Leader on product-market fit, Early Adopter success, and Key Deal/Key Project support.
• Support Product Analysts on the team who own product-health insight - usage, quality, and performance analytics that inform Roadmap decisions.
• Apply AI-forward and AI-assisted product management practices to discovery, definition, and delivery.

Qualifications

Basic Requirements:

• Bachelor’s degree or equivalent experience
• 8+ years of experience in related, progressive roles
• 5+ years of experience in healthcare or a field related to the business - for example: EHRs, HIEs, Public Health or Health Care Providers
• 5+ years of experience assessing market and customer needs for information products and services
• 5+ years of experience in the building and managing of new products
• 1+ years of experience managing all aspects of the product lifecycle (Ideate, Define, Build, Launch, Manage, Sunset)
• Experience promoting new concepts and gaining stakeholder support

Preferred Qualifications:

• 3+ defining product or capability strategy, prioritizing features, or user stories
• 3+ years of experience in physician vendor applications, pharmacy or PBM services
• User-Experience Design training or background
• Pragmatic Marketing Certification
• Experience with industry standards such as NCPDP, HL7, FHIR
• Experience with emerging technologies such AI/ML, VR/AR, Biometrics, etc
• Experience applying AI/ML to product discovery, definition, and workflow acceleration
• Project Management experience
• Master’s degree in a related business or healthcare field

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

What You’re Like

Better care experiences. Improved outcomes. Reduced costs. These arewhat our customers care about. And you’reready to step into a key role as part of the solution,innovating unmatched solutions that solve some of the largest challenges in healthcare today,not just for our customers’ benefit, but for patients and the people who care for them across the country.

What We’re Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’scuriosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.

What the Work is Like

This work has far-reaching impact, affecting healthcare nationwide.Through user-centered design philosophy and iterative innovation, we leverageopen and trusted relationships with our partners to get at our customers’ unmet needsthroughout the productlife cycle.

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where youcanbe yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave andmental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.