Manager Commercial Analytics

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary:

The Manager Commercial Analytics will establish a critical role for the commercial organization by creating a commercial analytics function that gives predictive and actionable insights to the Commercial organization including Sales, Account Management, Marketing and Strategy leaders. This role replaces manual, Excel-based modeling built on the standard Salesforce reporting chassis with a governed commercial data model in a business intelligence platform, leveraging marketing, CRM, financial and transactional data to understand the end-to-end customer journey. This is an opportunity to build a new function in an established organization focused on executing rapid growth.

Responsibilities:

Analytics Platform

• Design, build and own the commercial data model in the Sales BI platform, incorporating end-to-end customer data into a single governed source for growth-focused analytics.

• Establish and publish governed metric definitions - bookings, ACV, pipeline coverage, attainment, stage conversion, cycle time, etc.

• Write, optimize and troubleshoot the SQL and SAQL behind datasets, dashboards and models; own query performance, refresh cadence and automated data-quality monitoring.

• Partner with Business Applications, Marketing, Finance, and Data & Analytics on data model needs, integrations, access control and data governance, acting as the commercial-side product owner for all growth team metrics.

• Own dashboard architecture, release process, documentation and version control, and enable leader self-service - including natural-language querying - retiring redundant reports and one-off trackers as coverage expands.

• Direct and develop the Commercial Analyst, prioritize the analytics intake queue against business impact, and serve as the escalation point on data and definitional disputes.

Commercial Insight

• Produce the leading KPI indicators that a commercial leader needs to run the business (e.g. pipeline creation rate and coverage, stage aging and progression) and measure performance against benchmark.

• Build forecast and pipeline analytics, including forecast-versus-actual variance by segment and leader, and support the forecast call with evidence.

• Build customer journey analytics spanning first touch through implementation, adoption and growth.

• Identify and support remediation of data conditions that distort the record, and measure the improvement.

• Deliver insight proactively: surface what is changing, what it means and what to do about it.

Reporting and Planning

• Automate the recurring reporting cycles against the data model, replacing the manual export, mapping and deck build.

• Apply approved AI tooling to report assembly and first-draft narrative, with human review before publication.

• Present analysis and recommendations to commercial and finance leadership, and hold up under challenge on method, data and conclusion.

• Build and own the analytic foundation for annual target setting - historical performance, productivity benchmarks, market potential and growth assumptions.

• Model quota allocation and scenario alternatives for the compensation committee in partnership with the compensation team.

• Support territory and coverage design, including segmentation, book balancing and whitespace analysis.

Qualifications:

Basic Requirements:

• Bachelor’s degree in a quantitative, business or technical discipline, or equivalent experience.

• 8+ years in commercial analytics, sales operations, revenue operations or a comparable analytics function supporting a commercial organization

• 3+ years directing the work of analysts as a manager or team lead.

• Advanced SQL and SAQL - able to write, optimize and troubleshoot complex queries against Salesforce and CRM Analytics datasets.

• Data pipeline fluency, sufficient to define upstream data requirements and evaluate what is delivered.

• Hands-on experience building production data models and dashboards in an enterprise business intelligence platform (Tableau, Power BI, Sigma, Looker or comparable).

• Deep fluency in the Salesforce data model, including what CRM data can and cannot support.

• Experience embedded in a commercial organization, with direct knowledge of the leading indicators leaders use to run and forecast the business.

• Experience standing up analytics where little or none existed - building the model, the definitions and the operating cadence rather than inheriting them.

• Executive communication: able to present to and be challenged by senior commercial and finance leaders, and to translate analysis into a clear recommendation.

Preferred Qualifications:

• Statistical and predictive modeling capability - using Python, R or comparable to forecast performance, score which accounts are most likely to buy or expand, and test what is actually driving results.

• Healthcare, Health IT, life sciences or pharmaceutical data experience, and familiarity with long, relationship-led enterprise sales cycles.

• Experience joining CRM data to product and ERP or financial systems (NetSuite or comparable) for holistic customer health reporting.

• Experience with modern data platforms and transformation tooling (e.g. Salesforce Data Cloud, Databricks, Snowflake).

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

What You’re Like

You make informed decisions through the power of data. You know the right time to take a risk and the right time to play it safe. And you want to compete in a challenging marketplaceto deliver solutions that make a positive impact on healthcare.

What We’re Like

We’reorganized and analytical. (Thoughyou might expect thatgiven our department.) But we aren’tjust bean counters. We’reinquisitive and curious. We know how to work cross-functionally to get things done. Most importantly, we know that our work supports our bottom line-and therefore supports our goal of better healthcare for all.

What the Work is Like

In Surescripts Finance& Risk Management, we aren’tintimidated by transaction volumes in the billions. We think on our feet as we measure, interpretand report the company’s progress, and after we study both past and present trends, we use what we learn to shapeour futurethrough a careful balance of risk vs. reward.

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where youcanbe yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave andmental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.