Commercial Enablement Program Manager

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary:

The Commercial Enablement Program Manager owns the sales enablement program for the Surescripts commercial organization. This is an individual contributor role reporting to the Director, Sales Operations. The Program Manager will transform siloed training into a single unified program for the commercial team - including new sales, account management, and sales development - orchestrated across cross-functional stakeholders. The role designs the playbooks, competency standards and KPIs, and facilitates training in close alignment with commercial leadership. Success is measured by adoption, demonstrated capability and commercial outcomes. The role depends on influence rather than authority to get standards adopted.

Responsibilities:

Enablement Strategy, Charter & Program Design

• Establish the enablement charter and operating model, with published priorities, clear decision rights and an intake process.

• Design each program from a defined business outcome with baselined KPIs, and prioritize the roadmap against commercial impact.

• Partner with Marketing, Product, Strategy, Sales, Account Management and Sales Operations to source content and subject-matter expertise.

• Own the curriculum architecture across five fluency areas: Surescripts’ role in healthcare; segment knowledge; solution value and differentiators; systems and process; and sales skills.

• Build and maintain two foundational tracks: new-hire onboarding with gated progression, and continuing education released on a cadence aligned to product launches, messaging changes and quarterly priorities.

• Keep the curriculum current as products, messaging, segments and the commercial operating model change.

• Own the four-stage ramp framework - Onboard, Foundation, Proficient, Mastery - for every new commercial hire, define completion criteria, and equip hiring managers to run it.

• Pilot the onboarding program, run a 60-90 day optimization period, and reduce time to productivity cohort over cohort.

• Develop role-based tracks once the foundational tracks are deployed, prioritized to published business priorities.

Sales Methodology, Playbook & Stage Discipline

• Establish a sales methodology with commercial leadership and align the go-to-market framework and supporting tools to it.

• Write and maintain Sales Development, Sales, Account Management and Coaching playbooks aligned to that methodology across segments and products.

• Partner with Marketing to train the ideal customer profile for each segment and product.

• Build and deliver soft-skill tracks: discovery, objection handling, pitch and demo, multi-threading across buyers and influencers, executive presence, and selling value rather than price.

• Differentiate content by audience: prospecting and pipeline creation for new sales; account planning, retention, expansion and renewal forecasting for account management; outreach, qualification and handoff quality for sales development.

• Enable the field on the Salesforce commercial stack - Sales Engagement, Momentum and Pipeline Inspection - with Sales Operations, which owns systems fluency training.

Delivery, Platforms & Applied AI

• Establish a multi-modal delivery model: live training supported by asynchronous modules, AI coaching, in-workflow guidance, a recurring newsletter and manager-led reinforcement.

• Jointly own Highspot with Marketing as the learning platform - content library, track assignments, gated progression, assessment delivery and competency reporting - and maintain governed content across Highspot and Salesforce Knowledge with named ownership, approval controls and freshness checks.

• Deploy and configure Agentforce Sales Coach against the playbooks for facilitator-free practice, and use Momentum conversation data to identify coaching themes and curriculum gaps.

• Apply AI to the enablement function with human-in-the-loop review: curriculum drafting, content generation, assessment authoring and feedback synthesis.

Competency Standards, Measurement & Program Governance

• Partner with Commercial Analytics to define enablement measures, set baselines and build reporting across the learning platform, Salesforce and campaign systems.

• Co-create fluency rubrics, assessment methods and coaching scorecards, applied at 30, 60 and 90 days for new hires and quarterly thereafter. Commercial leadership owns the standards; managers coach against them.

• Connect the program to the three commercial outcomes by audience: bookings for new sales, revenue and transaction expansion for account management, and qualified pipeline creation for sales development.

• Own and report out on the integrated program roadmap, weekly status reporting, risk log and decision tracker, and run the standing implementation cadence.

• Run feedback loops with the field and commercial leadership, and retire or redesign programs that are not moving the measure.

Qualifications:

Basic Requirements:

• Bachelor’s degree or equivalent experience

• 8+ years in sales enablement, designing and delivering programs for a commercial organization

• Instructional design grounded in adult learning principles, with facilitation and executive presence in live and virtual sessions for senior audiences

• Ownership of an onboarding or ramp program with measurable effect on time to productivity

• Experience building competency standards and assessment instruments: rubrics, roleplay scoring, coaching scorecards

• Program management discipline across multi-stakeholder programs

• Fluency in a sales methodology (MEDDPICC, MEDDIC, BANT or comparable) and experience writing sales or account management playbooks against it

• Experience with enablement and learning platforms (Highspot, Seismic or Showpad), including assessment delivery and content governance at scale

• Applied AI fluency with generative AI and AI coaching tools in the enablement workflow, including validation and guardrails

• Experience standing up an enablement function from scratch in a growing commercial organization, landing standards across Sales, Marketing, Product and Operations

• Clear written and verbal communication, and the executive presence to present programs and results to commercial leadership

Preferred Qualifications:

• Healthcare, digital health, Health IT, life sciences or pharmaceutical experience

• Experience enabling long, relationship-led enterprise sales cycles of 12 months or more

• Experience enabling multiple distinct commercial audiences - new sales, account management and sales development - from a shared curriculum

• Experience with Salesforce Agentforce Sales Coach, Sales Engagement, Momentum or Pipeline Inspection, and with Salesforce Knowledge

• Certification in a sales methodology, coaching discipline or instructional design

#LI-REMOTE

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

What You’re Like

You make informed decisions through the power of data. You know the right time to take a risk and the right time to play it safe. And you want to compete in a challenging marketplaceto deliver solutions that make a positive impact on healthcare.

What We’re Like

We’reorganized and analytical. (Thoughyou might expect thatgiven our department.) But we aren’tjust bean counters. We’reinquisitive and curious. We know how to work cross-functionally to get things done. Most importantly, we know that our work supports our bottom line-and therefore supports our goal of better healthcare for all.

What the Work is Like

In Surescripts Finance& Risk Management, we aren’tintimidated by transaction volumes in the billions. We think on our feet as we measure, interpretand report the company’s progress, and after we study both past and present trends, we use what we learn to shapeour futurethrough a careful balance of risk vs. reward.

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where youcanbe yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave andmental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.