Service Support Specialist

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Service Support Specialist

JOB RESPONSIBILITIES

• Meets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Assists with setting up funeral/visitation areas and take down
• Assists during funeral services and events
• Assists with dressing, casketing and preparing the deceased for viewing
• Transport human remains to the Crematory facility
• Delivers ashes from Crematory to Funeral Home
• Assists with removals
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

MINIMUM Requirements

Education

• High School diploma or equivalent

Certification/License

• Good driving record and valid driver’s license

Experience

• 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required
• Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

• Strong knowledge of computers and software
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Ability to maintain confidentiality
• Ability to work beyond standard business hours including weekends
• Detail oriented
• Professional team player
• Pro-actively seeks out tasks
• Motivated, enthusiastic work ethic

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Mostly works indoors during all seasons and weather conditions
• Occasional work outdoors
• Limited amount of local and/or multiple location traveling required
• Professional dress is required when in contact with families

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Occasional periods of time standing, up to 3 hours per day
• Climbing stairs to access buildings

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Ability to lift up to 20 pounds

Work Hours

• Working beyond “standard” business hours as the need arises