Service Billing Coordinator

WHAT YOU'LL BE DOING (and doing well!)

• Generate and process invoices for products/services provided to clients and customers.

• Collaborate with various departments to ensure seamless workflow and customer service.

• Ensure accurate billing information and rates are used for each transaction.

• Reconcile billing records with financial systems to maintain consistency and accuracy.

• Address billing-related inquiries from clients, resolving issues in a timely and professional manner.

• Review client purchase orders to ensure invoicing accuracy and acceptance.

• Reconcile monitoring statements with issued vendor and customer billing.

• Assist in compiling data for financial reports and other administrative purposes.

• Review booking documents and set up new monitoring and service agreements accurately and on time in the ERP system.

• Manage incoming phone calls, directing them to the appropriate departments or individuals.

• Provide courteous and helpful customer service over the phone, addressing inquiries and resolving issues promptly; take detailed messages and relay important information to the relevant team members.

• Facilitate effective communication within the organization, ensuring messages are relayed accurately and promptly.

• Assist with various administrative tasks such as filing, data entry, and record maintenance.
• Review booking documents and set up new projects, change orders, and service agreements in the ERP system.
• Process estimate changes for active projects.
• Review and validate monthly charges to active projects and resolve discrepancies.
• Assist with WIP analysis after each payroll cycle.
• Enter time charged to jobs from weekly timesheets.
• Close out projects in the ERP system upon completion.
• Assist with month-end close.

WHAT WE LIKE ABOUT YOU

• High school diploma or equivalent.

• Familiarity with government contracts or compliance reporting with M/WBE programs is a plus.

• Proven experience as a billing clerk, administrative assistant, or in a similar role.

• Familiarity with billing software and financial systems is preferred.

• Proficient in using office software (e.g., Microsoft Office Suite, spreadsheets, email).

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities.

• Attention to detail and high level of accuracy in work.

• Ability to handle multiple tasks efficiently and meet deadlines.

• Demonstrated customer service skills and professionalism.

• Discretion in handling confidential information.

• Familiarity with government contracts or compliance reporting with M/WBE programs is a plus.

WHAT WE'RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.

• Paid time off plan and holidays.

• 401(k) matching.

• Short term and long-term disability.

• Medical, dental, and vision plans with options.

• Life insurance.

• Professional career development opportunities.

• Tuition reimbursement.