First seen by Alion on Nov 14, 2026.
Job Summary
We are seeking an experienced Application Support Engineer / Project Coordinator to support business-critical banking and payment applications. The role involves production application support, UAT coordination and execution, incident troubleshooting, and application performance monitoring.
Mandatory Skill-set
- Must have at least 5 years of relevant experience in application/production support and QA/UAT environments;
- Experience in the banking or payments domain;
- Strong knowledge of Java/J2EE technologies, including Spring Framework and Hibernate;
- Experience with application servers such as JBoss EAP and Tomcat;
- Proficient in SQL scripting, Oracle and MySQL;
- Hands-on experience with Linux (RHEL) and Windows environments;
- Familiarity with ELK, Zabbix and Bash scripting;
- Experience in application incident management, troubleshooting and UAT activities.
Desired Skill-set
- Experience with ServiceNow or other ITSM tools;
- Familiarity with Java technologies such as Servlets, JSP, JavaBeans, JMS and EJB;
- Experience with application monitoring, capacity management and performance analysis;
- Cloud certification or hands-on cloud experience;
- Strong communication, stakeholder management and problem-solving skills;
- Able to work independently in a fast-paced, time-sensitive environment.
Responsibilities
- Provide L1/L2 application support, including incident investigation, troubleshooting, problem tracking and resolution;
- Support end-to-end User Acceptance Testing (UAT), including test case validation, test execution and defect tracking;
- Coordinate with business users and technical teams to define UAT scope, testing requirements and timelines, and facilitate issue resolution;
- Monitor application performance and system health, analyse logs and conduct root cause analysis (RCA) for production incidents;
- Track and escalate technical issues to the relevant development, infrastructure or database teams for resolution;
- Perform SQL data extraction, statistical analysis and trend reporting to support capacity management and system performance monitoring;
- Support application enhancements, deployment, infrastructure upgrades and compliance activities;
- Prepare regular UAT and operational reports covering testing progress, defects, risks and system trends;
- Participate in after-office-hours support and rotational standby arrangements when required.
Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
Skills
Dashboards, UAT, Troubleshooting, L1 Support, Technical Troubleshooting, Infrastructure Upgrades, Test Validation, Progress Reporting, Root Cause Analysis, Application Support and Enhancement, Incident Investigation, Stakeholder Engagement, IT Project Administration, Status Reporting, RCA, User Acceptance Testing, Capacity Management, Infrastructure Management, Deployment, Technical Scope

