Sales Professional - Inside Sales
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Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.JOB RESPONSIBILITIES
Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Relationshipswith Families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors,location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team
MINIMUM REQUIREMENTS
Education
1-2 years of college or an equivalent of education and experience
Experience
1-2 years of customer service or sales industry experience preferred
Licenses
Valid driver’s license with an acceptable driving record
Knowledge, Skills and Abilities
Ability to work some evenings and or weekends as needed
Ability to drive frequently
Flexible hours but, at times must have the ability to work between 8 to 12 hours in a day
Must always treat others with empathy and respect
Knowledge of Excel and Salesforce is a plus
Customer service skills
Compensation
The estimated total target for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
The position includes an hourly rate of $18.25/hr as part of the total compensation structure.
Benefits include - Medical, Dental, AD&D Insurance and more
RRSP Matching and Deferred Profit Sharing company programs
2 weeks vacation, which is paid out each paycheck