Site Reliability Engineer

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for a talented Site Reliability Engineer to join our growing global team at Sectigo.

The Site Reliability Engineer designs and implements solutions to reduce toil and ensure reliability of our critical services at Sectigo.

This is a full-time position, working in a hybrid model, and reporting to our Ottawa office at least 3-4 days a week. The target compensation package for this role is between CAD $80,000 and CAD $100,000, subject to internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends..

Here are the core functions, responsibilities, and expectations for this role:

• Ensure the reliability of our critical products and services by meeting or exceeding SRE objectives.
• Instantiate and maintain production infrastructure using Infrastructure as Code and Configuration Management tools.
• Build and maintain proper monitoring of our services by utilizing centralized logging and time series databases.
• Automate deployments, administration, and monitoring of our services by following CI/CD practices.
• Work with engineering and information security teams to enhance, document, establish processes and generally improve the operability and security of our services.
• Participation in team on-call rotation is required.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Education:

• Bachelor's degree in information systems, computer science, technology, or a related field is strongly preferred. In lieu of degree, 2+ years of relevant and/or equivalent experience is acceptable.

Experience:

• Minimum of3+ years of software and/or operational experience in building and maintaining internet-facing production environments is required.
• Strong experience withLinux/Unix systems administration.
• Knowledge of source control tools (Git preferred).
• Experience with Configuration Management and Infrastructure as Code tools (Ansible, Puppet, Terraform preferred).
• Good understanding of container technology (Docker, Kubernetes preferred).
• Experience with monitoring tools (Prometheus, Grafana, Nagios, or similar.) and alerting systems.
• Experience with non-cloud infrastructure.
• Experience running a large-scale 24/7 production environment.
• Experience with distributed data processing, databases, and large-scale file systems is a plus.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Strong scripting abilities inBash and Python.
• Experience with incident management, troubleshooting, and root cause analysis.
• Experience in handling postmortems, building incident response plans, and improving incident resolution procedures.
• Experience running and maintaining real-world build systems (Jenkins, DroneCI, or similar tools)
• Demonstrable experience with the entire life cycle of software, starting with Systems Architecture, Systems Design, Implementation, Maintenance, and Operation.
• Programming experience using HTTP Service APIs.
• Virtualization experience (VMWare, Proxmox, Oracle Linux Virtualization Manager).
• Network administration experience is a plus.
• Exposure to Security and Testing frameworks is a plus.
• Exposure to compliant regulated industries such as Finance, Healthcare, or Government is a plus.
• Experience with distributed data processing, databases, and large-scale file systems is a plus.

Sectigo is an Equal Opportunity Employer.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:

To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work - and our team members - reflect the positive outcomes we deliver to our customers every day.