Walk-In Interviews: Care Team Representative Opportunities
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Walk-In Interviews: Care Team Representative OpportunitiesOur Teams Thrive Together!
We collaborate in person and embrace a flexible hybrid work style. To join our team, you'll need to live near our Center of Excellence in:
Dubuque, IA
4141 Westmark Avenue
Dubuque, IA 52002
Walk-In Interviews Available
Looking for your next opportunity? Stop by and meet our team! Hiring managers will be on-site and ready to speak with qualified candidates.
September 9 | 7:00 AM - 11:00 AM CST
September 10 | 3:00 PM - 7:00 PM CST
September 16 | 7:00 AM - 11:00 AM CST
September 17 | 3:00 PM - 7:00 PM CST
No appointment needed. Come learn more about Sedgwick, explore career opportunities, and interview with our team.
What We Offer
A stable and consistent work environment, both in-office and virtual
Comprehensive training to help you support employees and customers from some of the world's most respected brands
A dedicated manager and mentor to support your success
Career growth and advancement opportunities as you develop new skills
A competitive, comprehensive benefits package designed to support your mental, physical, financial, and professional well-being
Your Next Big Opportunity Starts Here
Ready to start a rewarding career with a team that supports your growth every step of the way? See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX
Learn more about our Care Team: Care Team (ceros.com)
PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Acts as primary liaison with callers from multiple client accounts within a shared services environment.
- Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
- Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
- Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills & Knowledge
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.85. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.