Workday Analyst - Cross Application - Full Remote Spain or Portugal

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

We're looking for a Workday Analyst - Cross Application to configure, support, and continuously improve Workday and other Colleague Resources systems. This role is central to ensuring system reliability, data integrity, security, and business process efficiency while helping teams maximise the value of Workday.

You'll manage Workday configuration across applications, optimise business processes, investigate technical and functional issues, and support releases, reporting, integrations, and system enhancements. Working with international HRIS, HR, Total Rewards, IT, business teams, and external vendors, you'll translate organisational needs into practical, scalable, and sustainable solutions.

Key Responsibilities

• Support the HRIS team with the day-to-day BAU responsibilities and maintenance of Workday across multiple functional areas.
• Assist with the configuration, testing, and deployment of Workday enhancements, process improvements, and system changes.
• Investigate technical issues, unexpected results, and process weaknesses, identifying root causes and recommending effective solutions or alternative approaches.
• Monitor and manage the Workday inbox, helping to identify, investigate, and resolve business process events, tasks, and exceptions.
• Support the creation and execution of functional audits to help maintain data quality, regulatory compliance, and process integrity within Workday.
• Assist with data clean-up and remediation activities, researching and correcting system discrepancies where required.
• Participate in system testing activities, including unit testing, regression testing, and user acceptance testing for new functionality and enhancements.
• Support the creation and maintenance of HRIS documentation, process guides, knowledge articles, and training materials.
• Assist with release readiness activities, including testing, communication, issue tracking, and post-deployment support.
• Support the review and maintenance of configuration to ensure alignment with business requirements and agreed HRIS standards.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes, data quality, and user experience.
• Partner with HR, Total Rewards, IT, and business stakeholders to understand requirements, explain system capabilities and limitations, and translate business needs into system designs.
• Manage the ongoing configuration, design, maintenance, and implementation of Workday and other Colleague Resources applications, including the preparation of configuration specifications and supporting documentation.
• Contribute to special projects and broader HRIS initiatives as required.

The skills you will have when you apply

• Workday configuration expertise - hands-on experience configuring and maintaining Workday functionality across applications.
• Cross-application Workday knowledge - the ability to understand how Workday modules and processes interact, assess the wider impact of configuration changes, and support solutions across multiple functional areas.
• HRIS and systems understanding - knowledge of HR systems administration, configuration principles, system controls, data integrity, and technical and functional support.
• Business process improvement - the ability to identify opportunities to simplify, standardise, and automate processes while making effective use of Workday functionality and recognised best practices.
• Technical troubleshooting and problem-solving - experience investigating system issues, unexpected results, integration errors, and process weaknesses, with the ability to identify root causes and recommend sustainable solutions.
• Testing and release management - experience assessing system changes, coordinating testing activities, supporting releases or patches, documenting outcomes, and communicating changes to end users.
• Business analysis and stakeholder partnership - the ability to understand business requirements, explain system capabilities and limitations, develop practical solutions, and build effective relationships with Colleague Resources, Total Rewards, IT, vendors, and business teams.
• Project and change management - strong organisational skills, with the ability to manage multiple priorities, contribute to complex projects, maintain accurate documentation, and meet deadlines.
• Clear communication and international collaboration - excellent written, verbal, and presentation skills, with the ability to communicate technical topics clearly and work effectively in an international team environment.

Experience and education

• Bachelor's degree in information systems, computer science, human resources, business administration, or a related field is preferred.
• More than 3 years of HRIS or technical systems experience, including hands-on Workday configuration and support, or an equivalent combination of education and experience.
• Experience supporting Workday across multiple functional areas, including business processes, security, reporting, data integrity, releases, and integrations, is strongly preferred.
• Experience working with third-party vendors and collaborating with international, cross-functional teams is an advantage.

Working context

• This role is fully remote and based in Spain or Portugal.
• Your manager is based in UK.
• You will collaborate with international HRIS, HR, Total Rewards, IT, business teams, and external vendors across countries and time zones.
• You will contribute to the reliability, continuous improvement, and effective use of Workday and related HR systems across the organisation.

About Sedgwick

Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company's expertise, combined with advanced AI-enabled technology, supports solutions in claims administration, loss adjusting, benefits administration, and product recall.

By joining Sedgwick, you'll be part of something truly meaningful. Our colleagues support people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.