Customer Service Representative Intern

Introduction

We are seeking a motivated, analytical and customer-focused Customer Service Representative Intern to join a dynamic corporate customer service team in Centurion.

This 12-month internship, commencing in February 2027, offers an opportunity for an early-career professional to develop expertise in customer service, order management, commercial operations, logistics and customer account administration.

Applicants must have at least one year of relevant practical work experience, gained through previous internships or employment.

The position offers a competetive monthly salary 

Duties & Responsibilities

Customer Service and Order Management

• Process and coordinate customer orders, including complex and consignment orders.

• Manage customer demand, order enquiries and sample follow-ups.

• Support special pricing, payment terms, bulk orders and seasonal pricing requests.

• Monitor order accuracy, fulfilment and delivery performance.

Customer Account Management

• Support customer accounts, invoicing, credit notes and customer returns.

• Coordinate with Sales, Credit, Finance and Supply Chain teams.

• Assist with resolving customer complaints and service delivery issues.

Inventory and Logistics

• Support inventory accuracy, stock replenishment and warehouse coordination.

• Assist with distribution logistics and consignment stock administration.

Reporting and Continuous Improvement

• Prepare customer service, sales and inventory reports.

• Monitor on-time delivery, invoice accuracy and complaint resolution.

• Support improvements to customer service processes and operational efficiency.

Desired Experience & Qualification

Minimum Qualifications

• A completed Bachelor's Degree (NQF Level 7 or higher) from a recognised university in one of the following fields:

  • BCom Supply Chain Management

  • BCom Business Management

  • BCom Logistics Management

  • BCom Financial Management or Accounting

  • BCom Marketing Management

  • Other closely related Commerce or Business disciplines.

 

Minimum Experience

• At least 1 year of relevant practical work experience, gained through previous internships, graduate programmes, contract employment or permanent employment.

• Previous exposure to customer service, order management, sales administration, logistics, supply chain or commercial operations.

• Experience working in a structured corporate or professional environment will be advantageous.

 

Technical Competencies

• Strong proficiency in Microsoft Excel, including spreadsheets, formulas, data management and reporting.

• Good working knowledge of Microsoft Office applications.

• Strong numerical and analytical skills, with the ability to interpret business information accurately.

• Understanding of customer service processes, order processing and commercial transactions.

• Ability to maintain accurate records and prepare operational reports.

• Exposure to ERP, CRM or order management systems will be advantageous.

 

Key Skills and Personal Attributes

• Excellent written and verbal communication skills.

• Strong analytical thinking and problem-solving ability.

• Exceptional attention to detail, accuracy and accountability.

• Customer-focused approach with strong interpersonal skills.

• Ability to manage multiple priorities and meet deadlines.

• Strong organisational and time-management skills.

• Ability to work independently and collaborate across departments.

• Proactive attitude, willingness to learn and commitment to professional development.

 

Additional Advantages

• Experience in inventory management, logistics or distribution.

• Exposure to invoicing, credit notes, customer accounts or accounts receivable.

• Experience coordinating with Sales, Finance or Supply Chain teams.

• Previous experience in an agricultural, manufacturing, FMCG or distribution environment.

Package & Remuneration

Competitive remuneration package, commensurate with qualifications and relevant experience.

12-month fixed-term internship contract, commencing February 2027.

Interested?

Ready to take the next step in your career?

We invite ambitious, motivated and suitably qualified candidates to apply for this exciting 12-month internship opportunity commencing in February 2027.

If you meet the minimum requirements and are eager to develop your career in customer service, commercial operations and supply chain management, we encourage you to apply.

To apply:

• Submit your updated CV through PNet.

• Include details of your qualifications and relevant work experience.

• Ensure your application clearly demonstrates how you meet the minimum requirements.

 

Only shortlisted candidates will be contacted.

Applications will be assessed based on qualifications, relevant experience and demonstrated competencies.