Clinic Scheduler

About Seen Health

At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach. 

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.

We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen.

About the Role

Seen Health is looking for a highly organized and proactive Clinic Scheduler to help ensure our participants receive timely access to care through our external provider network. This role coordinates external referrals, provider orders, and authorizations while serving as a key connector between our clinical teams, provider network team, health plans, and external providers. You'll be responsible for keeping referrals moving, resolving barriers, and ensuring details don't fall through the cracks.

We're looking for someone who goes beyond simply executing orders. You'll get the opportunity to identify gaps in network access, speak up when processes aren't working, and help build better ways of coordinating care with external providers. The ideal candidate is energized by solving problems, comfortable with ambiguity, and motivated to continuously improve how we work.

Responsibilities

Referral & Authorization Coordination

• Coordinate external referrals, authorizations, and specialist appointments from initiation through completion, including contacting provider offices directly to schedule appointments and ensure timely access to care.
• Review orders and referral information for completeness and work with clinical teams to resolve missing information or issues.
• Track authorization status, appointments, and outstanding actions to ensure referrals move forward without unnecessary delays.
• Communicate with health plans and external provider offices to resolve authorization, scheduling, and access barriers.
• Maintain accurate and timely documentation in the EMR and other relevant systems.

Cross-Functional & Provider Coordination

• Serve as a key connector between clinical teams, provider network teams, and external providers to facilitate seamless coordination of care.
• Build strong relationships with external provider offices and proactively surface network access, availability, and coordination challenges.
• Partner across teams to strengthen external provider partnerships and improve how we coordinate care.

Process Improvement & Problem Solving

• Identify recurring gaps and bottlenecks in referral and authorization workflows and recommend practical improvements.
• Help build and refine processes, tools, and tracking mechanisms as Seen Health's external provider network grows.
• Take ownership of complex or ambiguous problems through resolution, collaborating across teams to find effective solutions.

Qualifications

• 2+ years of experience in healthcare operations, referral coordination, authorizations, medical scheduling, care coordination, or a related field.
• Working knowledge of healthcare workflows, including referrals, provider orders, authorizations, and insurance processes.
• Exceptional attention to detail and strong time-management and organizational skills.
• Ability to manage multiple time-sensitive requests and priorities while maintaining accuracy.
• Strong communication skills and confidence working with clinical teams, internal stakeholders, and external provider offices.
• A proactive problem solver who naturally looks for ways to improve processes rather than simply following existing workflows.
• Comfortable operating in ambiguity and working through issues that require coordination across multiple teams.
• Comfortable in a primarily desk-based, coordination-focused role.
• Strong computer and systems skills, with the ability to learn new tools and workflows quickly.

Location

• Los Angeles required. Ability to commute to Alhambra required.

Salary & Benefits 

• Salary: $22-28/hr, depending on experience
• Equity: included as part of founding team package
• Benefits: Seen Health is proud to offer a robust benefits offering for our employees. In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team.
• • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Parental and Caregiver Leave
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Paid Time Off across holidays, vacation time, personal days, and sick days
  • 401k Plan
  • Personal and professional development, including CME support and career growth opportunities
  • Subscriptions and training on using AI tools including ChatGPT