Freelance, UX Researcher

The Role: As a UX Researcher Contractor at Seer, you'll partner with our Sr. UX Lead and Sr. UX Strategist on the Creative Services team to shape user experiences across a diverse range of digital projects. You'll lead both evaluative and generative research, with a focus on usability testing and in-depth interviews, and turn what real people do and say into insights that guide UX strategy and design decisions. You're quick to pick up patterns, patient enough to identify long-term trends, and you own research studies end-to-end, from setup to readout. For the right person, there's strong potential for this role to evolve into a part-time or full-time position. Until then, we are looking for about 15-20 hours a week.

Role Highlights

Plan and run the research

• Partner with the Sr. UX Lead and Sr. UX Strategist on Seer's Creative Services team to execute research studies for cross-industry clients across B2B and B2C

• Lead evaluative research, including moderated and unmoderated usability studies, to assess the usability and effectiveness of user interfaces and identify areas for improvement

• Conduct generative research, including in-depth interviews and early-stage moderated research, to identify user needs and opportunities for product growth and innovation

Coordinate the logistics

• Manage research coordination end-to-end, including study setup, screener development, and participant recruiting

• Review project plans and briefs, flagging any dependencies or concerns early

Synthesize and share what you learn

• Code and synthesize findings into insights readouts or slide deck deliverables with relevant research clips for Creative Services team review

• Communicate research plans to Creative Services team stakeholders and maintain communication throughout the research process

• Prepare, execute, and deliver all studies on time

Work smarter with AI

• Follow Seer's AI Policy and apply generative AI tools to research workflows such as screener drafting, transcript analysis, and synthesis, validating every output before it reaches a client

Essential Skills

• You have deep, hands-on experience running evaluative research, including moderated and unmoderated usability testing
• You have experience planning and conducting in-depth interviews and other generative research methods
• You have experience managing research logistics, including study setup, screener development, and participant recruitment
• You have a working understanding of web and mobile technologies and experience with remote research tools such as UserInterviews, PlaybookUX, UXtweak, and Outset.ai
• You are a strong analytical problem solver who can code qualitative data and translate findings into clear, actionable, data-driven recommendations
• You are detail oriented, highly organized, and able to manage multiple projects across different clients at the same time
• You are comfortable working independently within a defined scope and part-time schedule
• You feel strongly that research quality depends on rigor, and you validate AI-assisted outputs rather than accepting them as-is

Bonus

• You have experience conducting UX research in an agency or consulting environment
• You have a background in storytelling and generative user research methodologies
• You have consultative experience in digital marketing disciplines such as SEO or GEO

This might not be the right role for you if...

• You need guaranteed full-time hours from day one
• You prefer to support research rather than own studies end to end
• You'd rather focus on quantitative or survey research than usability testing and interviews
• You need detailed direction on every step of a study