Issue Management Engineer
Confirmed on the employer's own hiring board on Nov 15, 2026. First seen by Alion on Nov 15, 2026. SEGULA Technologies scores A on the Alion truth index.
About the Role
We are seeking a proactive and detail-oriented Issue Management Engineer to lead the intake, documentation, coordination, and resolution of engineering issues across all vehicle platforms and development phases. Acting as a central point of contact from early validation through post-production, you will ensure critical issues-whether identified during bench/HIL testing, pre-production builds, or in-market customer performance-are systematically tracked, prioritized, and resolved to protect vehicle quality and launch readiness.
Key Responsibilities
Issue Management & Resolution
Own the end-to-end issue intake process across both pre-production and post-production phases.
Capture, triage, and prioritize issues from multiple sources, including testing teams, validation reports, manufacturing feedback, customer support, and field warranty data.
Maintain accurate records in the issue management system, documenting problem definitions, root cause analysis (RCA), assigned owners, interim containment, permanent corrective actions, and resolution timelines.
Cross-Functional Coordination & Communication
Act as the primary liaison across engineering, validation, quality, manufacturing, and customer support teams.
Facilitate regular cross-functional review meetings to track open items, assign action plans, and drive timely closure.
Manage issue escalations and deliver clear, concise status updates tailored to both technical teams and executive leadership.
Data Management, Reporting & Continuous Improvement
Maintain dashboards and reporting tools to monitor issue trends, open-item aging, and closure rates, and develop resolution glidepaths to forecast team progress.
Present periodic reports to management highlighting issue status, emerging failure patterns, and high-risk areas requiring attention.
Lead cross-functional lessons-learned reviews to document preventive measures and improve future vehicle programs.
Team Leadership & Process Alignment
Operate within a matrixed structure aligned by vehicle family and lifecycle phase.
Provide technical guidance and oversight to engineers supporting both development-phase and field issue resolution.
Collaborate closely with warranty improvement and quality teams to standardize best practices, share insights, and eliminate duplicate efforts.