Senior Account Manager

Responsibilities:

• As key account manager to build winning strategy for key accounts
• Able to integrate the industrial perspective through key accounts and set up winning strategy for markets accordingly
• Account management: includes account development plan, business strategy, key DIN/DWIN goal, critical issue escalation and close-loop tactical execution. Initiate customer product road, set up executive appointment, manage forecast and backlog related business planning.
• Account maintenance: require updates at least once a quarter to update customer’s roadmap, org-chart, contacts, challenges, revenue projection and competitor’s progress.
• Manage communication: Communicate customer expectation and requirement crystal clear back to internal marketing and engineering team. Collecting feedback from internal stakeholders and sending proper approval back to set accurate customer expectation.
• Team alignment: Provide weekly comprehensive customer status report and set up weekly call to close-loop every open issue. Helping the organization to innovate and to develop new business models based on customer needs and requirements.
• Project management: Work as a driver, deal critical issue escalation and close-loop tactical execution. Identify impacts, critical path and challenges, could take full use of resources and lead to win.
• Business operation: Working closely with operations to ensure quality and profitability in delivery by securing contract fulfillment, including the delivery of services, is the sponsor of customer projects.
• Customer relationship setup: Building relationships with working level and senior customer executives to achieve "trusted partner" status and address the entire business needs of the customers.

Qualifications:

• Over 8 years working experience in semiconductor products promotion, experience of signal integrity products preferred
• Over 5 years working experience for key accounts like Accelink, HG, Coherent and Credo preferred
• Good vertical working experience are preferred, like to have good relationship with end customers Alibaba, Byte Dance, Tencent and others
• Strong learning ability to learn new technology and products
• In-depth technical and application knowledge in optical module industry especially for Datacom & Telecommunication applications
• Proven sales performance, ability to achieve DIN and DWIN in competitive market and considerable business operation experience
• Excellent logical thinking and comprehension skills
• Willing to take challenging assignments and capable of ability to work well under pressure
• Strong focus on achieving results and operational excellence with good strategic thinking and team work
• Positive, optimistic and responsive
• Good communication, presentation and coordination skills
• Fluent in Mandarin & English verbal and written communication