Analyst, Oracle Fusion Procurement

Job Purpose: (Why does the job exist?)

Provide first-level functional support for Oracle Fusion Procurement and Sourcing, including purchasing, sourcing, supplier, and related source-to-pay processes. Resolve standard user and transaction issues, support testing and system changes, monitor integrations, and coordinate with business users and L2/L3 teams to ensure reliable procurement-system operations.

Person Specifications: (Minimum attributes for the job holder to be effective in this job)Basic Academic Qualification

Bachelor’s degree in Engineering, Supply Chain Management, Information Technology, Business Administration, or a related discipline.

Preferred Qualification

Postgraduate qualification in Supply Chain Management or Business Administration is advantageous.

Technical Certifications

Oracle Fusion Procurement Cloud Certification, preferably Purchasing and/or Sourcing, is preferred.

Experience

Minimum 1-3 years of relevant experience in Oracle Fusion Procurement, procurement/supply chain systems, ERP functional support, or related enterprise applications.

Specific Industry Experience

Experience supporting enterprise procurement applications and source-to-pay processes, preferably Oracle Fusion Procurement. Exposure to purchasing, sourcing, supplier portals, procurement workflows, cloud/on-premise integrations, and production support in a complex enterprise environment is preferred.

Computer Skills

Strong proficiency in Oracle Fusion Procurement, Oracle Purchasing and Sourcing,

Supplier Portal, OTBI reporting, MS Office, Data mapping and standard reporting tools

Language Proficiency

Very good proficiency in Business English, including the ability to understand functional requirements, document system issues, prepare user guidance, and communicate effectively with business and technical stakeholders.

Competencies/Skills

• Oracle Fusion Procurement
• Source-to-Pay Process
• Functional Troubleshooting
• Functional Testing & User Support
• Supplier & Stakeholder Coordination

Work Environment & Physical Effort

Primarily office-based, involving extensive use of computers and development tools, with regular interaction with technical, functional, and business teams.

Supervision Received (Job title of this position’s immediate Superior)Lead, Oracle Fusion Procurement Supervision Given (if any, job title/s of subordinates for this position)

None

Communications: (job title, department, and entities with which the position has an interface) Internal:

IT Applications, ERP teams, Project Management Offices (PMO), and business process owners.

External:

Oracle, implementation partners, consultants

Job Authority / Other Factors: (Decision-making authority, resources controlled, operational, financial, administrative functions, or any special distinct requirement for the job as required)

Resolve standard Oracle Fusion Procurement functional issues within approved procedures; perform assigned testing and data validation; support approved procurement-system activities; raise and follow up application issues; maintain support documentation; recommend process/system improvements; and escalate complex functional, technical, integration, or configuration issues to L2/L3 resources.

KEY RESULTS AREAS (KRA) (What areas or major activities will produce the contributions that the company expects from this job holder?)

• LIST OF RESPONSIBILITIES (Routine and non-routine tasks that have to be performed to achieve the KRA identified. Highlight the result that is expected from each task)

1

Oracle Procurement Functional & Application Support: Provide effective first-level functional support for Oracle Fusion Procurement and Sourcing.

• Provide L1 support for Purchasing, Sourcing, Supplier Portal, and related procurement processes.

• Receive, categorize, prioritize, and monitor incidents and service requests.

• Analyze issues related to users, processes, master data, transactions, approvals, roles, integrations, or system functionality.

• Resolve standard issues using approved procedures and available knowledge resources.

• Escalate complex functional or technical issues to L2/L3 teams with complete troubleshooting information.

2

Source-to-Pay Process & User Support: Support users in the effective execution of procurement and sourcing processes within Oracle Fusion.

• Guide users through standard requisition, purchasing, sourcing, and supplier-related processes.

• Support application navigation and approved procurement workflows.

• Assist users with standard transaction, approval, and supplier-portal queries.

• Explain system behavior and approved procurement procedures.

• Identify recurring user issues and maintain FAQs, quick-reference guides, and knowledge articles.

3

Sourcing & Supplier Process Support: Support reliable execution of sourcing and supplier-related processes within the Oracle Fusion environment.

• Support standard sourcing events, supplier interactions, and related application processes.

• Assist users with supplier registration, portal access, and standard supplier-process queries within assigned scope.

• Identify issues affecting sourcing workflows, supplier transactions, and approvals.

• Coordinate supplier-system issues with Procurement, business users, and relevant technical teams.

• Escalate complex supplier, sourcing, workflow, or configuration issues to appropriate L2/L3 resources.

4

Functional Testing & Change Support: Support testing and validation of Oracle Fusion Procurement changes, quarterly updates, and fixes.

• Execute predefined functional test cases for Oracle Fusion quarterly updates and patches.

• Perform regression testing across affected procurement and sourcing processes.

• Document test results, defects, and required corrective actions.

• Support UAT and validate fixes delivered by L2/L3 teams.

• Perform post-release verification and production validation.

5

Integration & Transaction Monitoring: Support reliable transaction and data flows between Oracle Procurement and integrated enterprise applications.

• Identify procurement transactions that have failed or are not progressing across integrated systems.

• Review error messages, transaction statuses, and available standard reports.

• Perform approved first-level checks to determine the likely source of transaction failures.

• Gather relevant transaction details and supporting evidence for escalation.

• Coordinate with technical and integration teams until assigned issues are appropriately resolved.

6

Service Management, Documentation & Continuous Improvement: Maintain effective support controls and contribute to continuous improvement of Oracle Procurement services.

• Maintain accurate incident, service-request, troubleshooting, and resolution records.

• Monitor assigned tickets and ensure timely updates in accordance with applicable SLAs.

• Communicate issue status and resolution information to users and stakeholders.

• Identify recurring incidents and contribute to problem-management and knowledge-base activities.

• Recommend improvements to procurement processes, system usage, user guidance, and support practices.

7

HSE Responsibility: Perform assigned responsibilities in accordance with company Health, Safety, and Environmental requirements.

• Comply with applicable HSE policies, procedures, and workplace requirements.

• Participate in mandatory HSE training and awareness activities.

• Report hazards, incidents, and unsafe conditions promptly.

• Maintain a safe and ergonomically appropriate workstation.

• Protect company systems, information, equipment, and other resources in accordance with established requirements.