Forward Deployed Product Manager
Confirmed on the employer's own hiring board on Oct 8, 2026. First seen by Alion on Jul 12, 2026.
Join Delight.ai as a Forward Deployed Product Manager, where you'll own the full deployment lifecycle of our AI Agent platform, working directly with enterprise customers to deliver measurable business outcomes. You'll translate customer insights into product direction, build internal playbooks and tooling, and act as the connective tissue between customer success, engineering, and product. This role requires a hands-on familiarity with AI tools and a background in product management or strategy consulting.
Missions
- Posséder l'arc complet du pilote à la production pour la plateforme AI Agent de Delight.ai, en travaillant directement avec les clients pour déployer, itérer et prouver la valeur.
- S'immerger auprès des clients d'entreprise pour cartographier leurs flux de travail CX, puis concevoir et déployer des agents AI qui offrent des résultats commerciaux mesurables.
- Surfer les insights du terrain et les traduire en retours d'information clairs et prioritaires pour les équipes produit et ingénierie.
Profil recherché
- You get restless behind a desk. You'd rather be in front of a customer untangling a messy problem than writing a spec about one- You naturally translate vague customer pain into crisp, actionable product language, and you're already reaching for an AI tool to help structure it faster
- You treat ambiguity as a starting point, not a blocker. You move before the plan is perfect
- You can read a room: you know when to lead a conversation and when to shut up and listen
- You've got a traveler's mindset. A last-minute flight to close a deployment doesn't stress you out, it energizes you
- You obsess over whether a thing actually works in the real world, not just in a demo
- You learn fast and publicly. You're not precious about being wrong if it means getting to right faster
- Ability to be in our San Mateo office a minimum of 3 days per week and to travel frequently, sometimes on short notice
- Hands-on familiarity with AI tools, agent frameworks, or LLM-based systems. You've used them to do real work, not just to experiment
- 2 to 4 years in a PM or product-facing role, with strategy consulting background as a strong plus
- A CS degree or technical equivalent. You understand how software is built even if you're not writing it day-to-day
- Prior 0 to 1 experience. You've built and launched something from scratch, whether in a founder role or as an early team member
- Hands-on experience with agent frameworks, LLM pipelines, or AI/ML tooling beyond conceptual familiarity