Customer Champion Project Manager

General Responsibilities

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Defines project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develops comprehensive project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and status reports
• Ensure that all projects are delivered on-time, within scope and within budget
• Ensure resource availability and allocation
• Track project performance, specifically to analyze the successful completion of short- and long-term goals
• Make adjustments to project constraints based on financial analysis
• Regularly communicates and presents project schedules and statuses
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Additional Responsibilities:

• Serve as the primary project owner and key point of contact for customers and internal stakeholders, ensuring effective communication and alignment throughout the project lifecycle.
• Lead cross-functional teams including Engineering, Operations, Quality, Sales, and external partners to achieve project objectives and customer commitments.
• Conduct regular project reviews and status meetings, providing clear visibility of progress, risks, mitigation plans, and critical decisions to management and stakeholders.
• Identify and manage project risks, issues, and dependencies, proactively implementing corrective actions to minimize impact on project timelines and business objectives.
• Drive change management activities, ensuring project scope, requirements, and deliverables are effectively controlled and aligned with customer and business expectations.
• Monitor project performance, resource utilization, and financial metrics to ensure projects are delivered within approved budgets while meeting quality and operational requirements.
• Represent the Voice of the Customer by coordinating customer requirements, project priorities, and business needs with internal teams to support successful project execution and customer satisfaction.
• Maintain accurate project documentation, schedules, forecasts, and reporting within company systems while ensuring compliance with Sensata project management processes and policies.

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