Account Director
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods, finance, and investment.
The Account Director in Korea will manage and own the entire customer journey for our clients. You will be responsible for building strategic relationships, driving revenue through upsells, and ensuring renewals, your core KPIs. We are looking for someone with strong communication skills, self-motivation, and an entrepreneurial mindset.
You’ll serve as a trusted partner and advisor to clients, helping them maximize the value of the Sensor Tower platform while ensuring high satisfaction and long-term retention. This role requires someone who is proactive, commercially savvy, and passionate about customer success in a data-driven SaaS environment. You’ll work cross-functionally with product, marketing, data science and support teams to deliver a seamless and impactful customer experience.
Hybrid - 2 days in the office (Tuesdays and Thursdays) / 3 days work-from-home.
What the Account Manager will do:
Manage business in Korea and grow Net Revenue Retention (NRR) by managing renewals and upsells.
Have C-level discussions with customers and work on strategizing their use cases with our platform.
Create, manage, and implement Quarterly Business Reviews.
Proactively understand the clients’ business to provide competitive insights and trends.
Collaborate with global product, engineering and other technical teams to improve our product offerings in Korea.
Follow industry trends and interpret these into day-to-day business impact.
Understand the product development cycle, being able to communicate between product teams and customers effectively to - manage expectations on feature requests and releases.
Identify product penetration, renewal, and upsell opportunities within the managed customer base.
Experience we are looking for:
Fluency in Korean and English languages.
Experience in SaaS sales or equivalent sales role as an account executive or account manager
Strong understanding of Korea's brands, gaming, e-commerce or financial services industry and digital ecosystem.
Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base
Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical
Self-starting attitude and entrepreneurial spirit
An eye for detail following the industry trends and interpreting these into day-to-day business impact.
Enjoy working in small, fast-paced team where you can take initiative and accountability, and create results
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