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Location
In office (Prague)

Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 8, 2026.

Overview
Company
Impact
Profile match
Serco is an international provider of public services headquartered in Hook, Hampshire, delivering outsourced operations for governments in defence, justice, immigration, transport, health and citizen services. Listed on the London Stock Exchange, the group employs around 50,000 people across the UK and Europe, North America, Asia Pacific and the Middle East, with large contracts in Australia, Dubai and Abu Dhabi. It hires engineers, aircraft engineering supervisors, mechanics, contact centre agents, software engineers, project managers and leisure staff such as swimming teachers.

Purpose of the Role

Drive automation and operational readiness across the platform, reducing manual effort and keeping services reliable. This role focuses on operations, service transition and continuous improvement, delivered through code and automation rather than manual process.

Key Responsibilities

· Build automation for operational tasks, deployments and routine platform management.

· Own operational standards, runbooks, and service transition into a supportable state.

· Implement and maintain monitoring, alerting and incident response tooling.

· Drive continuous improvement of reliability, performance and operational efficiency.

· Coordinate technical operations across platform and delivery teams, including on-call practices.

· Take an AI-first approach to the work, using agentic AI tooling as the default way of building and delivering.

· Work in an iterative, board-tracked flow (Azure DevOps Boards or GitHub Projects), with peer code review as standard practice.

· Keep clear architecture and technical documentation current as part of the definition of done.

Must-have experience

· Strong hands-on automation engineering background with infrastructure-as-code (Terraform or Bicep) in large organisation.

· Operations and SRE-style experience running production cloud services.

· Scripting and tooling skills (for example Python, PowerShell, Bash).

· Experience with monitoring, alerting and incident management.

· Service transition and operational readiness experience.

· Education: degree in Computer Science or similar.

· Language: Good English language skills (Mandatory)

Nice to Have

· Experience operating AI or data platform workloads.

· On-call and SLO/SLA management experience.

· Continuous improvement / process automation track record.

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