Product/Solution Specialist
First seen by Alion on Oct 24, 2026.
Job Description :
About the Role :
We are seeking a detail-oriented, tech-savvy, and customer-centric Product / Solution Specialist to champion product adoption, engagement, and growth within our existing customer base. This pivotal role lies at the intersection of product knowledge, customer success, and sales enablement - playing a critical part in identifying expansion opportunities and driving customer satisfaction through proactive support and solutioning.
Responsibilities :
Sales Support :
- Collaborate with sales teams to understand customer needs and business challenges.
- Participate in discovery sessions, requirement workshops, and customer meetings.
- Provide expert guidance on product features, capabilities, and fit to business problems.
- Deliver high-quality demonstrations.
Solution Design Documentation :
- Prepare and deliver responses to RFPs, RFIs, and technical questionnaires.
- Work with product and engineering teams to create feasible solution configurations.
Product Domain Expertise :
- Maintain deep knowledge of company products, competitive landscape, and market trends.
- Provide feedback to product teams on customer requirements and enhancement opportunities.
- Assist in creating pre-sales assets such as slide decks, solution blueprints, and demo environments.
- Ability to create POCs based on the client's requirements.
Customer Engagement Relationship Management :
- Build trusted relationships with prospects and key stakeholders.
- Act as a technical advisor throughout the sales cycle.
Education Experience :
- Minimum 5 years of relevant experience.
- Preferred from the Ed-Tech domain.
- Ed-Tech Higher Education knowledge is a key advantage.
- Candidates with rich experience in the ERP domain.
- Good communication skills.
Skills Competencies :
- Deep understanding of product lifecycle, Agile development methodologies, and feature prioritization frameworks.
- Strong analytical and critical thinking skills to interpret product usage and customer behavior.
- Excellent written and verbal communication skills.
- Experience in SaaS, customer success, product marketing, or a similar role.
- Ability to understand and clearly explain complex product features and benefits.
- Self-starter with a growth mindset and customer-centric approach.
- Excellent collaboration abilities across cross-functional teams.
- Experience working in fast-paced environments with complex enterprise products.
Desirable Attributes :
- Experience with education software, ERP systems, or large-scale enterprise solutions.
- Familiarity with tools like JIRA.
- Strong presentation skills - able to communicate findings to both technical and non-technical stakeholders.
What We Offer :
At Serosoft, we believe in fostering a culture of innovation, collaboration, and excellence. Discover what makes Serosoft the perfect place to thrive :
- Learning Growth : We support your professional development at every step.
- Cutting-Edge Technologies : Engage in pioneering and innovative projects.
- Global Opportunities : Expand your horizons and work on international assignments.
- Exciting Events Outings : Enjoy vibrant celebrations and team activities.
- Best of Breed Compensation : Competitive pay that rewards your skills contributions.
- 5 Days a Week : Embrace a healthy work-life balance.
- Group Health Insurance : Your health and well-being are our priority.
- Open-Door Policy : Your ideas and feedback are always welcome.
- Beautiful Office in Indore : Work in India's cleanest city, right in the heart of it.
Skills
Product Management, Solution Design, SaaS, Agile, Jira, eLearning