Remote Supervision Coordinator
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Remote Supervision Coordinator monitors and supports Serve’s autonomous delivery robot operations in real time, ensuring safe, efficient, and reliable service execution. This role responds to operational incidents, supports customer and merchant interactions, and assists with testing and validation activities to improve robot performance and operational quality.
JOB DUTIES
Monitor, supervise, and guide autonomous robot activities in real time to ensure safe and efficient operations while following standard operating procedures
Communicate directly with restaurants, merchants, and customers to resolve operational issues
Make real-time decisions within defined guidelines to maintain safety, efficiency, and service quality
Document, track, and report incidents accurately and in a timely manner, maintaining strong attention to detail
Provide support to internal teams and external partners as needed
Meet established performance targets, including productive hours, safety, performance, and operational efficiency metrics
Test product functions and features to identify bugs, potential system misuse, and operational gaps, and provide feedback for continuous improvement
Support special trials and pilot programs to test features ahead of broader Remote Supervisor release
Coordinate with internal operations, engineering, and support teams to escalate issues, communicate operational impacts, and support resolution efforts.
Apply training and feedback to continuously improve performance and adapt to new tools and processes
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
2+ years of experience in operations, customer support, logistics, or a similar fast-paced environment
Experience using computers and web-based tools in a professional or structured setting
Strong attention to detail with the ability to monitor and manage multiple robots and tasks simultaneously
Clear written and verbal communication skills
Ability to follow standard operating procedures and make decisions within defined guidelines
Comfortable working in a fast-paced, real-time operational environment
Demonstrated reliability, punctuality, and ability to work scheduled shifts
Preferred Experience, Qualifications, and Skills
Experience in remote operations, dispatch, gaming, or real-time monitoring environments
Familiarity with incident reporting or ticketing systems
Interest in robotics, autonomous systems, or emerging technology
Additional Information
Work onsite with movement between depots, deployment zones, and customer locations as needed
Stand and walk for extended periods and lift up to 50 lbs as part of daily operations
Work occasional evenings and weekends to support operations, deployments, and testing
Follow all safety protocols, including PPE requirements, cell phone policies, and dress code (e.g., high-visibility vest and appropriate footwear)