Utility Technician, Field Services

Overview

Are you someone who has experience working with clients/vendors? Someone who is able to be respond quickly to vendors, clients and third parties on loan matters? Someone who can build and maintain relationships with vendors/clients and third parties? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like yourself. If this is you then now is the time to become a part of something big.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

• Research property condition and inspection reports to confirm the status of utilities.
• Review, research, and respond to email correspondence as appropriate.
• Make and receive calls to/from vendors, clients, and third parties as needed.
• Make calls to utility companies to transfer, activate and deactivate utility services

WHO YOU ARE

You possess …

• High School diploma or equivalent required.
• Previous office and computer experience required.
• Strong PC and Internet navigation skills.
• Intermediate typing and Microsoft Office proficiency required

Responsibilities

• Research property condition and inspection reports to confirm the status of utilities.
• Review client business rules as it pertains to utility activation requirements
• Review, research, and respond to email correspondence as appropriate.
• Make and receive calls to/from vendors, clients, and third parties as needed.
• Make calls to utility companies to transfer, activate and deactivate utilities (i.e. gas, electric, water, trash)
• Set up and manage recurring utility bill pay
• Manage utility deposits/past due payments
• Work with team leadership to execute process improvements.
• Work with client representatives in assisting in the resolution of required permits, fees, and utility inspections.
• Review open utility task report, follow up on all related tickets created in AssetShield, and assess decision and follow-up as needed.
• Research and analyze servicing neglect issues to determine an appropriate course for resolution.
• Provide timely reviews of each file needing a utility transfer and notate appropriate servicing platform.
• Document all systems accordingly.
• Complete and maintain necessary special training, including client guidelines and business rules, user review guide, classroom training system training, and side by side training.
• All other duties as assigned.

Qualifications

• High School diploma or equivalent required.
• Previous office and computer experience required.
• Strong PC and Internet navigation skills.
• Intermediate typing and Microsoft Office proficiency required.
• Strong verbal and written communication skills required.
• Strong analytical, organizational, and multitasking skills.
• Experience interacting with utility companies preferred.
• Basic knowledge of mortgage terms preferred.
• Previous experience with property management, construction, and property insurance a plus.
• Mortgage servicing and default servicing knowledge and/or experience preferred.