Docker Support Engineer (Afternoon shift)
Confirmed on the employer's own hiring board on Oct 8, 2026. First seen by Alion on Sep 24, 2026.
Are you passionate about working with the latest ground-breaking, disruptive technologies?
Do you pride yourself on learning quickly?
Do you consider yourself a Linux specialist (for example, deep knowledge with at least two years experience)?
If you join our Docker team, you are guaranteed to fully enjoy your work every day! In addition to engaging with clients (global leaders and household names) to solve challenging technical issues and having fun while collaborating with your teammates, you will be working with world-class, latest disruptive technologies.
We are seeking a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high-level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.
The shifts for this team will be:
Work Days: Wednesday, Thursday, Friday, Saturday, and Sunday.
Hours: 1:00 PM to 9:00 PM (Pacific Daylight Time)
This role involves working with federal and government-related customers, which may require background checks and security clearances. All applicants must be eligible to obtain them.
What you’ll be doing
Deliver a top tier customer support experience and become an expert in Docker technologies and products
Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that span multiple layers of the Docker technology stack
Able to operate beyond routine ticket-level troubleshooting, reasoning about and resolving complex, platform-level issues
Engage with the engineering team to identify bugs and resolve technical issues
Partner cross-functionally with other teams to support & assist on collaborative projects
Engage in enterprise level customer calls or remote screen-sharing sessions to drive resolution for complex issues
Skilled at applying AI and agentic tools - knowing what to delegate, how to prompt for useful results, how to critically evaluate what comes back, and how to use it responsibly
Comfortable contributing directly to the platform itself - surfacing patterns, improving tooling and workflows, and feeding insights back into the systems that power support
Create best-in-class help content and proactively perform audits for our knowledge base
Participate in on-call rotations, identify and recommend process improvements to deliver the highest level of customer satisfaction
What you’ll bring to the table
3+ years of enterprise technical support experience at a high-growth SaaS technology company
BA/BS degree in Information Technology, Computing or similar
Comfortable with programming languages such as Go, Python, or JavaScript
Experienced with Docker products (Engine, Hub, Desktop, etc.)
Extensive experience troubleshooting Docker technologies and SaaS products
Strong written and verbal English communication skills
Familiarity with macOS, Microsoft Windows, and Linux systems
Familiarity with Kubernetes orchestration and CI/CD software