Group Manager, Product Design - Back Office

Ready to be a Titan?

ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.

We are looking for a hands-on Group Manager, Product Design Back office who enjoys solving complex problems with data-driven solutions. You bring a balanced toolkit of research, interface design, and prototyping capabilities - and the leadership chops to build and grow a high-performing team. You go deep into the details and step back to connect the dots strategically. You thrive in ambiguity, come with a strong point of view, and bring the rigor that helps your team make good decisions quickly. You bring a modern design practice - one that embraces AI as a creative and strategic accelerator, not just a productivity shortcut.

What you'll do:

• Hire, train, and mentor a high-performing team to execute our product vision and strategy with measurable business impact

• Lead design projects of significant scope across vision, strategy, and execution

• Build lean standards and processes that balance quality, capability, and speed

• Contribute to product strategy and roadmaps in service of company objectives

• Use AI tools fluently - from rapid prototyping and generative exploration to shipping faster, higher-quality work

• Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style

• Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences

• Own key UX artifacts - user journeys, personas, UX measurement, and more

• Drive accessibility through inclusive design, awareness, and innovation

What you'll bring:

• 5+ years of experience in a SaaS or enterprise environment

• Experience leading and managing a 3-10 person design team or groups of teams

• Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does.

• Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods

• A strong coach and leader - direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org

• Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.