Sales Development Representative (SDR)

Who Are We

We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.

We're not just another booking tool - we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.

The Job in a Nutshell

We are looking for an experienced Sales Development Representative (SDR) to drive top-of-the-funnel growth by identifying, engaging, and qualifying prospective customers. This role is ideal for a high-energy, self-motivated sales professional who enjoys outbound prospecting, relationship-building, and creating opportunities for the sales team.

As a key contributor to the Sales team, you will be responsible for generating qualified leads, booking meetings and demos, and helping build a strong and predictable sales pipeline. You will work closely with Sales and Marketing to identify and engage target accounts across restaurants, F&B groups, and hospitality brands.

What Will You Do

Responsibilities:

• Own outbound prospecting efforts across assigned territories and target accounts, driving consistent top-of-the-funnel pipeline growth.
• Identify, research, and engage target accounts through cold calling, emailing, social selling, and strategic outreach.
• Drive top-of-the-funnel lead generation to support revenue growth.
• Identify and qualify sales opportunities through cold calling, emailing, social selling, and networking.
• Respond to inbound leads and conduct outbound outreach to target accounts.
• Build rapport with prospects and identify key decision-makers and influencers.
• Schedule qualified meetings and demos for the Sales team.
• Educate prospects on Servme's platform, value proposition, and use cases.
• Make regular in-person visits to prospective and existing clients across Lebanon to build relationships and support outbound efforts.
• Nurture leads until they are sales-ready and hand off smoothly to Account Executives.
• Maintain accurate and up-to-date records in the CRM and sales tools.
• Consistently meet or exceed daily, weekly, and monthly KPIs and targets.
• Collaborate closely with Sales, Marketing, Customer Success, and Product teams.
• Continuously refine outreach messaging, email templates, and call scripts.
• Bring new ideas, creativity, and insights to improve SDR processes and performance.

Requirements

What Are We Looking For

• 2-4 years of experience in sales development, lead generation, or B2B sales
• Proven ability to generate qualified opportunities through outbound and inbound channels
• Strong communication and relationship-building skills
• Comfortable with cold outreach and objection handling
• Experience using CRM and sales tools (e.g., HubSpot, Salesforce, or other platforms)
• Ability to work in a fast-paced, target-driven SaaS environment
• Strong organizational skills and attention to detail
• Willingness to travel locally for regular in-person client visits
• Fluency in English and Arabic is required; French is a strong advantage

What We Offer You

We believe you will love working at Servme!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.