Delivery Operations Manager

Description

About the Role

We’re looking for a Delivery Operations Manager to own the day-to-day execution of Hermes production. Hermes is our playable ads production team, working in a fast-moving, technical, AI-driven environment with internally developed tools.

In this role, your main focus will be keeping production stable, clear, and moving. You’ll ensure teams, tasks, resources, and priorities are aligned so playable production flows smoothly from onboarding through delivery. This is a hands-on execution role for someone highly organized, proactive, technically oriented, and comfortable working in a constantly evolving production environment.

Responsibilities

Key Responsibilities

Production Execution and Flow

• Own the day-to-day execution flow of playable production and keep delivery moving.
• Keep production priorities and team alignment tied to business needs and delivery commitments.
• Act as the production gatekeeper: clear blockers and make sure required inputs are in place on time.
• Maintain a clear, reliable view of active production status, ownership, deadlines, risks and blockers.
• Give regular operational updates so stakeholders stay aligned and don't need to chase.
• Find friction in the production pipeline and suggest practical fixes that improve speed, clarity and delivery quality.
• Maintain the operational workflows that support quality assurance and reduce bottlenecks.
• Work with Product, Tech and Customer Success to adopt new workflows, automations and internal tool improvements.

Requirements

What We're Looking For

• 2+ years of experience in operations, production, project management or a similar execution-focused role, ideally in gaming, advertising or media.
• Experience managing day-to-day work across multiple teams and stakeholders.
• Experience with project management tools (Monday.com, Asana, Jira or ClickUp).
• Highly organized: you manage priorities, deadlines, ownership and follow-ups without dropping things.
• Strong attention to detail, with the ability to flag gaps, inconsistencies and risks early.
• A problem-solving mindset and quick, proactive decision-making.
• Comfortable working with reports, dashboards and status tracking, and in an environment of internal tools and AI-driven workflows.
• Clear communication, written and spoken. You'll keep teams aligned and stakeholders updated.
• Fluent English, written and spoken. You'll lead meetings, write documentation and work with global team members.
• Working days: Monday to Friday (10:00-19:00) to align with our global teams.

Bonus Points

• Experience in mobile gaming, playable ads, creative production or performance marketing.
• Experience working with Product and Tech teams on internal tools, automations or workflow improvements.
• Experience in a startup, and the ability to adapt to shifting priorities.